Wealth Management – Business Solutions

December 21, 2023

Wealth Management – Business Solutions

ReferenceWEA002834

  • Standard / Permanent
  • SG-06-Singapore
  • PROJECT & TRANSFORMATION MANAGEMENT
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MAIN OBJECTIVES & PURPOSE

A. FRONT OFFICE SUPPORT ON PROCESSES

To provide the proximity support to the Front Office on the main operational processes (account opening / review, order taking, credit, etc.)

  1. Address promptly the Front Office queries on the business processes. 
  2. Create and partner with a network of in-house experts (from Client Management, Compliance, Credit, Operations, etc.) to address more complex queries. 
  3. Build and maintain, in collaboration with all the support functions, our WM InfoHub APAC, a portal in SharePoint as the reference entry gate for the Front Office (for an easy access to all relevant procedures, forms, templates, FAQ, tutorial videos, chatbot, etc.). 

B. FRONT OFFICE EFFICIENCY

To drive the simplification journey related to the Front Office processes in collaboration with other functions

  1. Identify the pain points and work out with the relevant actors until the resolution / closure of the issues raised (given the internal and/or external constrains). 
  2. Communicate on the actions taken (e.g. via flash news / the Front Office portal or regular ‘’Front Office Paint Points / Feedback’’ meetings, etc.). 
  3. Manage the escalation process and necessary follow-up actions. 
  4. Ensure the proper tracking and reporting of the simplification plan to the Management. 

C. FRONT OFFICE REPRESENTATION

To ensure the Front Office requirements / concern are taken into account in the Bank’s change management initiatives (operational process, IT upgrade, regulatory framework, etc.) in close collaboration with the Markets and Investment Counsellors, where applicable. 

  1. Analyse the impact of new projects, workflows, etc. on the operations of the Front Office. 
  2. Liaise with the relevant stakeholders to discuss impacts and work out solutions. Strive to design business friendly solutions. 
  3. Work out with the relevant project managers / coordinators for a smooth change management process for the Front Office.

D. FRONT OFFICE PROCEDURES

  1. Maintain / update the Front Office procedures (tagged to the department) including the Business Impact Analysis and the Wide Area Disaster for the Front Office. Review and comment the procedures from other departments impacting the Front Office. Ensure that the procedures are consistent across sites (if applicable).
  2. Communicate the updates on new or improved operational workflows / processes to the Front Office (for those under the Business Solutions teams’ responsibility). 
  3. Contribute to the training and understanding of the Front Office procedures (providing orientation to newly on-boarded staff and refreshers as and when required).
  4.  Assist to reply to regulators / auditors’ enquiries (operational processes involving the Front Office). Ensure the closure of regulators / auditors’ recommendations under the team’s responsibility.

CONTROL ASPECTS

  • Ensure that business activities are in line with regulatory and compliance requirements. 
  • Contribute to implementing a sound permanent control framework (policies and procedures, Business 
  • Continuity Plan, action plan and recommendation follow up, reporting…). 
  • Contribute to the reporting of incidents according to internal policy.

COMPETENCIES / SKILLS

  • University degree holder with minimum 7/8 years of relevant working experience. 
    – Experience in business management position and/or project management is highly appreciated. 
    – Strong influencing and interpersonal skills, ability to work and engage discussions with stakeholders at all levels and cultivate positive working relationship across functions. 
    – Understanding of local regulatory environment is appreciated
    –  Ability to manage complexity, multi task, juggle multiple assignments and deliver pragmatic solutions. 
    – Proficient in Microsoft Office including Excel, PowerPoint.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 
BNP Paribas – Diversity & Inclusion Journey 
BNP Paribas – The Bank Of Green Changes 

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

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