Client Relationship Officer

March 14, 2024

Client Relationship Officer

ReferenceWEA002965

  • Standard / Permanent
  • SG-06-Singapore
  • MISCELLANEOUS
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What is this position about?
Work Out Unit (WOU) acts as a dedicated team for exiting clients due to commercial and non-commercial reasons dictated by the bank. The team is tasked with facilitating account closures in an efficient manner and to manage non-closable accounts until such time they can be closed. 
Team members are tasked with roles and responsibilities of managing and closing the accounts under WOU portfolio. The team is in direct contact with the clients in order to guide and assist clients with the account closure process, and ensure a smooth and seamless client experience in exiting their relationships. It has a strong link with Clusters/ Market in taking over the accounts and continue discussion with client on account closure.
 
What would be your typical day at BNPP Paribas look like? 
 
Processing Transactions And Account Closure
  • Receive orders and instructions directly from clients for account closure.
  • Ensure pre-trade due diligence checks.
  • Ensure orders are properly executed and processed including but not limited to proper voice-log, suitability & credit limit check.
  • Capture executed deals in systems by cut-off time; ensure its accuracy to avoid incidents and dealing errors.
  • Ensure accounts are closed on a timely basis by completing and submitting necessary documents to the concerned parties (Client Management, Compliance, Operations, etc.).
  • For accounts that are not able to close due to non-contactable or illiquid assets, ensure the accounts are monitored and managed according to the Bank policies.
  • Escalate to his/her manager any issue/complex situations in due course.
  • Provide ad-hoc assistance in facing clients on specific circumstances (e.g. ex-clients and/or ‘’Uncontactable’’ clients for whom the former relationship manager has left the Bank).
Client Marketing & Administrative Support
  • Answer clients’ phone calls in a professional and promptly manner; ensure proper follow-up until the enquiries are addressed. Have an appropriate understanding of the client’s background, portfolio and needs.
  • Provide assistance in organising client meetings.
  • Prepare documentation for clients with a high standard of care and diligence.
  • Lodge promptly and accurately the contact reports, get it reviewed by the account manager/Team Head/Market Head (as and when applicable or required).
  • Take care of queries from internal/ external parties.
Change Management Support
  • Provide feedback to relevant parties on the proposed changes to the processes impacting the team.
  • Pro-actively identify areas/ideas for improvement.
  • Back up other team members.
Control Aspects
  • Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.
  • Comply with regulatory requirements and internal guidelines.
  • Responsible for reporting all incidents according to the internal policy.

What is required for you to succeed?
  • Excellent interpersonal skills to manage relationships with various stakeholders and clients
  • Ability to be client-centric while balancing business needs and controls
  • An efficient solutions provider with strong analytical and creative problem-solving skills
  • A team player with good initiative
  • Familiar with Wealth Management organization
  • Good communication skills and detailed oriented
  • Multilingual skills would be an added advantage
  • University degree with at least 4-5 years of relevant working experience in the finance and banking industry, preferably in client facing roles
  • Familiar with regulatory requirements pertaining to Wealth Management
  • Certificates in CACS 1 & 2 
About BNP PARIBAS
 
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
 
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
 
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas Culture All which celebrates diverse backgrounds
 
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
 
 
More information 
 
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year