Front Office Conduct Surveillance (FOCS) Officer

May 30, 2024

Front Office Conduct Surveillance (FOCS) Officer


  • Permanent
  • SG-Singapore
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Position Purpose

The Permanent Control framework at BNP Paribas aims at keeping our operations safe and continuously improving our business processes and practices. The Chief Conduct & Control Office (CCCO) positioned within the business acts as the First Line of Defence (1LOD) in BNP Paribas’ Permanent Control framework and plays a key role in strengthening our platforms as our activities expand or evolve.

Within the CCCO, the Front Office Conduct Surveillance (FOCS) is a detection an investigation team responsible for the monitoring of front office activity through the surveillance of trades, electronic & voice Communications. FOCS mission is to keep Front Officers aware of BNP Paribas Code of Conduct, detect deviations from acceptable business practices and escalate potential breaches for management action.

Key Responsibilities

FOCS Contributions

  • Daily monitoring of Front Office activity to ensure that all relevant rules, regulations, group policies and procedures are adequately followed. The scope of FOCS monitoring encompasses E-communications, Voice calls and Trades; 
  • Investigation of alerts, clearing of false positives and timely processing of true positives for further analysis;
  • Escalation of potential breaches according to severity to the relevant management level and/or to Compliance (acting as 2nd Line of Defence (2LOD));
  • Close coordination with Compliance for the performance of Calibration (BLT e.g.) and Quality Assurance (QA) reviews and Permanent Challenge.
  • Precise and accurate documentation of the investigation results and record in the case management tool for audit purposes; close coordination with internal or external audit teams in the context of reviews of the activity. 
  • Provide expertise to Business Owners and 2LOD when required; provide support to Business Owners to ensure that managers have visibility on all relevant signals in relation to the Conduct and Control behaviour of their team members. 
  • Periodic review of controls (logic & calibration) with the aim to continuously improve and adapt the set-up to activities and market environment.
  • Design, test and deploy new controls to address emerging risks; Work in close collaboration with IT and other functions to improve the efficiency of the control framework.
  • Production of performance metrics and KPIs to (i) continuously monitor the efficiency of the surveillance framework and (ii) produce activity reports to Senior Management;
  • Documentation: Assist with the drafting or periodic review of the policies and procedures.
  • Front Office Trainings: Raise Front office awareness on Conduct risks, permanent Control and policies through dedicated business-oriented training sessions.
Technical & Behavioral Competencies
  • Good understanding of financial markets products 
  • Prior experience in CIB activities and financial markets (with focus on FX, Rates, Credit, Commodities): minimum 5-7 years of experience in the Front Office (Sales/Trading/ Investment Banking), Middle Office, or related Control, Audit, Compliance background relating to GM or IB activities
  • Good understanding of Conduct risk and market misconduct concepts; prior experience in the utilization or design of surveillance tools, trading systems would be a plus
  • Assertive, agile, willing to learn and adapt to different situations
  • Self-confident; able to challenge the status quo
  • Good organization skills and communication skills which is required to clearly articulate any surveillance/monitoring tools enhancement requirements when needed 
  • Fluency in English; Native language capabilities in the following languages: Chinese (Mandarin/Cantonese), Korean and/or Southeast Asian and Indian languages
  • Basic skills in coding (Python) and/or data analytics are a nice-to-have
Behavioural Skills:
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Attention to detail / rigor
Creativity & Innovation / Problem solving

Transversal Skills: 
Analytical Ability
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Education Level:  Bachelor Degree or equivalent
Experience Level: At least 5 years

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year