Relationship Manager (RM), Financial Institution Coverage (FIC)

June 20, 2024

Relationship Manager (RM), Financial Institution Coverage (FIC)


  • Permanent
  • TH-Bangkok
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Position Purpose

The FIC RM in Thailand will provide relationship management services to financial institutions, principally including banks, insurance companies, asset managers, and official institutions.

The primary focus of the role is to carry out RM responsibilities on client KYC and recertifications. To be effective in his/her duties, the RM needs to develop good client understanding and stakeholder relationship management.

The RM will report into the Head of Territory locally and functionally into the FIC team in Singapore

Key Responsibilities

* The Relationship Manager is responsible for all Onshore Client Relationships from a Primary and Secondary site perspective (as defined in the Global KYC Policy)
* Participate in Know Your Customer (KYC) and Due Diligence processes, including requesting documents from clients and associated follow-ups, whilst working closely with our Client Engagement & Protection (CEP) team
* Arrange client meetings, prepare Meeting Memos and Call Reports , before and after client meetings
* Analyze, prepare and draft client action plans where needed and appropriate
* Work with Institutional Credit Analysts (ICAT) in gathering and analyzing pertinent financial and other information in support of Credit Committee decisions in our client risk taking activities
* Participate in general administrative duties associated with FIC including annual reviews, reporting, transaction documents negotiation, client relationship management tools, and update deal record and pipelines

Specific RM KYC Responsibilities

Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regards to the KYC responsibilities and duties, as per relevant policies and procedures and the summary of responsibilities list attached below:
* Initiate the KYC onboarding process and is responsible to collect the KYC data (with support of the appropriate teams in charge of due diligence).
* Is primarily responsible for ensuring that customer due diligence has been completed to a satisfactory standard, and is kept up-to-date.
* Makes an assessment, in cooperation with other relevant colleagues, whether starting a new relationship or maintaining an existing relationship with a customer is appropriate, in respect of the reputation and the money laundering/terrorist financing/sanctions risks, irrespective of the possible type of business the customer is currently doing or intends to do with the bank. This assessment must be formalized in writing in the KYC package (qualitative SBO opinion describing the risks and their mitigants is mandatory in all cases).
* Uses the KYC scoring grid and judgment to determine the sensitivity, assisted by the teams in charge of due diligence. Provides the teams in charge of due diligence with the knowledge/details they need when contact with customers is required.
* Submits the customer’s KYC file to the CAC (Customer Acceptance Committee), as may be required, and provides the CAC with all information and documentation required.
* Contributes to assess the relevance and appropriateness of offering and/or maintaining certain products and services of the Bank in view of the risk profile of the customer.
* Contributes to the detection of any unusual and/or suspicious transactions by the customer with due reporting to a Compliance Officer. Employs best efforts to maintain a thorough knowledge of the customer from available documentary sources and regular direct contacts with them.
* Keep the KYC up-to date in accordance with the Bank’s standards. In particular, must trigger an ad-hoc review as soon as necessary, notably in case of becoming aware of any material adverse information in connection with any of their customers in the field of AML-CTF, in accordance with the relevant KYC policies and procedures.


Competencies (Technical / Behavioral)

* Communication skills: proactive, clear and concise communication skills (both written and spoken)
* Diligence: a considered decision maker, analytical and precise, able to organise and prioritise actions
* Highly motivated and pro-active individual wanting to be part of FIC and to help grow and enhance our FIC franchise.
* A strong team player & cross-cultural awareness: works effectively in a team, collaborates and shares information and solutions with FIC colleagues, other teams and stakeholders. Contributes to an environment that stimulates open dialogues and values differences of opinion
* Client focus: regards internal stakeholders as well as external clients as “customers”
* Conduct: demonstrates the highest levels of integrity and conduct
* Strong desire to continue to learn and improve in financial and market skills
* Strong computer skills in the usual business applications
* Approximately 3-6 years of related industry experiences
* The ability to speak fluent Thai is a must