Client Complaints

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not satisfied with our service, products or employees, please let us know and include details or a summary in your communications. We value your feedback and endeavour to review the situation fairly.

Who to contact:

Please contact your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person.

Alternatively, you can contact our complaints handling team:

• by email dl.au.client.complaints@au.bnpparibas.com
• by phone +61 (02) 9619 6333

What is the process:

If you need any additional assistance please contact your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person.

When we receive your complaint, we will write to you to acknowledge your complaint within 24 hours, or 1 business day of receipt, or as soon as practicable.

We will investigate, assess and then aim to provide you with a written final response with our findings within 30 days from the day of receipt of your complaint.

Australian Financial Complaints Authority:

If you are an Australian small business or an Australian consumer and are not satisfied with our responses to your complaint, you have the right to refer your complaint to the Australian Financial Complaints Authority. For details, please refer to their website at http://www.afca.org.au/