- Act as an internal controller under the Operational Permanent Control (OPC) framework for Wealth Management covering both Hong Kong & Singapore, following the control guidelines and methodologies provided by the Group / Head Office / Regional OPC Management.
- Act as an internal controller under the Operational Permanent Control (OPC) framework for Wealth Management covering both Hong Kong & Singapore, following the control guidelines and methodologies provided by the Group / Head Office / Regional OPC management.
- Perform Key Surveillance Points (KSP controls) related to the subject matters addressed by his/her Domain in compliance with the Control Plan, under the supervision of the Domain Lead. Note: KSPs are assigned to 3 Domains under Perm Controls and executed by controllers under respective Domains.
- Collate raw data & information and gather relevant information from internal stakeholders to perform the preparatory works (i.e. data analysis, sampling selection, test steps conduct the tests and data analysis to assess the adequacy and effectiveness of the system of the internal controls.
- When performing KSP controls, assess the quality of the internal processes and procedures in relation to the subject matter covered by the KSPs, adopting a risk-based approach. Ensure the consistency and compliance of operational activities falling under the scope of the KSPs. Analysis work will involve making reference to internal policies, information from various internal sources (including IT systems), previously detected cases / escalated alerts. For cases requiring further clarification, the controller is required to communicate with the relevant internal stakeholders to obtain previsions or justifications.
- In case of detection of breaches with internal processes and procedures, investigate the root cause of the deviation and propose relevant remediation actions, in collaboration with the internal stakeholder involved as well as the Domain Lead.
- Ensure proper and detailed documentation of the control preparation (including sampling), execution and results.
- Provide regular reporting to the Domain Lead, the Head of Permanent Controls WM APAC, the Head of Conduct & Control WM APAC and the management of WM APAC on the overall level of risk and outcome of KSP controls.
- Provide subject matter expertise on specified KSP themes and contribute to the management and maintenance of Control Methodology documentations, Coversheets, and other internal guidelines/documents.
- Play a proactive role to continuously review and assessment on the effectiveness and adequacy of the controls.
- Identify and drive opportunities to enhance efficiency and effectiveness of Bank’s business and Control processes.
- Effective communication with cross functional groups to facilitate the decision making process relating to Control matters.
- Take on ad-hoc projects as assigned by Department Head.
- Good understanding of the WM business procedures and policies, product knowledge, related risk of the process and products, and the relevant risk mitigation and controls procedures.
- SG & HK Regulatory requirements knowledge in the fields covered by the Domain.
- 2 to 5 years of experience in Audit or Operational Risk or 1st or 2nd lines of defence in the relevant areas
- Team player, matured, independent and has good interpersonal skills
- Meticulous, good analytical & communication skills (both verbal and written)
- Good PC skills, Advanced Excel and Visual Basic (VBA) skills
- Professional certification in Compliance or Operational Risk, will be an advantage
- This role can be based out of Singapore/ Hong Kong
The role sits within the Client Delivery of BNP Paribas Securities Services located in New Zealand.
This Team services internal BNP Paribas Securities teams (Client Services, Operations, Fund Administration, Registry, Middle Office, Taxation and Regulatory Services, Product, Transitions services) and external Clients.
The role of the Business Project Manager is to oversee and manage:
* Client/business change projects as assigned;
* Internal/external technical change programs, and;
* Various continuous improvement programs.
The Project Manager will work with clients, internal and external stakeholders, undertaking project management and related tasks to manage the New Zealand workstream of new client onboarding and/or client/business change projects.
The Project Manager will provide overall project direction, obtaining an understanding of client needs, and leading the planning and execution of the project. The Project Manager will manage location specific aspects of the project, as well as reviewing/validating/monitoring detailed deliverables and milestones and ensuring risks and issues are assessed, mitigated and addressed.
Key Responsibilities
Project Management
* Engaging with clients, internal and external stakeholders to establish a common understanding of the business needs.
* Managing project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.
* Preparation of Steering Committee papers and reporting to the local management team, the regional Project manager and other relevant business and client forums
* Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members and stakeholders.
* Recommending business priorities and advising stakeholders on options and risks; conducting analysis and determine solutions to business requirements.
Organisational & Business Process Design
* Gaining a firm understanding of the impacts of the solution on People, Process and Technology.
* Engaging stakeholders to ensure a common understanding of (and commitment to) all aspects of the project including objectives, scope, risks, benefits and proposed solution.
UAT Plan, Cases & Completion Report
* Contributing to the UAT Plan
* Assisting the business and the test team in the production of UAT cases
* Contributing to the UAT completion report
Business Readiness Activities
* Providing input to SMEs in their documentation of the new business procedures, changes to existing business procedures, User Guides and Training Material as a result of the project implementation.
* Providing input to SMEs in their updating of Risk and Control Matrices, Service Level Agreements and Business Continuity Instructions.
Other
* Supporting team members to deliver on team / Business unit objectives
* Indirect management of project resources, such as business analysts or SMEs, as required.
* Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
Competencies (Technical / Behavioural)
* Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.
* Ability to summarise: Identifies and presents key information. Gives his/her point of view by structuring and summing up all useful elements. Distinguishes key elements of an issue from less important aspects. Presents his/her arguments to support his/her opinion.
* Organisational skills: Sets priorities, plans actions and methodically monitors their progress by coordinating activities and resources in the best way possible.
* Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.
* Client focus: Does everything possible to achieve internal or external customer satisfaction by identifying the customers’ needs and providing them with the appropriate solution taking into account the company’s ethics and interests.
* Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.
* Teamwork: Work well in a team and/or across teams, regardless of the type of collaboration (face-to-face, in a group, remote, real-time, etc.) required. Acts bearing common interests and respect for fellow team members in mind.
* Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
* Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests
Qualifications and Experience
The Project Manager will have recent Financial Services sector exposure along with experience in working on client onboarding and/or business change projects. They will possess strong, formal project management skills and have team management experience.
Mandatory
* Proven experience as Project Manager on client onboarding and/or business change projects.
* Demonstrated ability to work with senior management and senior stakeholders.
* Ability to negotiate and influence key stakeholders and project sponsors.
* Excellent interpersonal skills.
* Ability to work within a dynamic team-orientated environment.
* Self-directed/proactive.
* Experience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody.
Preferable
* Degree qualified in Business, Accounting or a related discipline.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
[1] https://careers.apac.bnpparibas/
More information
[2] BNP Paribas – Diversity & Inclusion Journey
[3] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
The NZ Client Delivery team covers a customer-focused group of functions specifically responsible for providing client service and support, effective interaction and day-to-day service delivery to clients. This team works closely with relationship management, the client and various operations teams of BP2S, in NZ and Australia and in offshore locations, and consists of the following underlying departments:
* Fund Accounting
* Unit Pricing
* Financial Reporting
* Registry
* Performance and Compliance services
* Tax
* Custody
* Change & Transformation
The services provided by Client Delivery include the generation of accurate daily unit pricing, fund accounting, financial reporting, performance calculation and reporting, mandate compliance monitoring, tax services and registry processing. As well as various reporting services in line with client Service Level Agreement (SLA) requirements, and consistent with BP2S policies, legislative requirements and operational risk guidelines.
This team also manages any client related change including onboardings, transitions and material change to existing clients and is responsible for the investigation, management and resolution of any client queries and issues. The team supports the ongoing fulfilment of service delivery to clients through representation alongside the Relationship Management and Client Service functions.
The Tax Manager role performs a key function within the Operations Division. There will be extensive interaction with the Fund Administration and Registry teams, the role will be responsible to tax technical development. Contribution to delivering client service and support by providing accurate and comprehensive technical tax reporting and meeting client Service Level Agreement requirements.
All services delivered within this role are required to consider current legislative and regulatory requirements in relation to tax, and they must comply with operational risk guidelines. Also the investigation, management and resolution of any client queries and issues relating to tax issues are the responsibility within this role. This role supports the ongoing fulfilment of tax administration services delivery to Clients.
There is a frequent requirement for this role to cross over between the Fund Administration and Registry departments and deal with a wide range of people and levels within the organisation. This requires the person to have strong communication skills and be able to establish and maintain effective relationships within the business as well as external to the business (e.g. clients, CFO’s and Trustees). It is also essential that the person is hands on and available to assist with taxation issues wherever needed within these teams.
It is essential that this candidate has a good working knowledge of all of the other sections in BNP Paribas and a strong understanding of the Fund Administration and Registry functions to be able to perform PIE tax administration.
This position can act as an ongoing trouble shooter for other areas and is responsible for investigating, analysing and resolving taxation queries, problems and differences that regularly arise during the tax reconciliation process or from the take on of new clients or products by BNP Paribas. It is essential that the team member has initiative, strong analytical skills and is able to work effectively with other team members to resolve any problems and to improve efficiency.
As BNP Paribas is very systems oriented the candidate is often required to investigate the systems to produce tax reports and information for clients, it is essential that there is a very good working knowledge of the systems that are in place.
As this is a growth business and clients increase in number and complexity, the ability to apply knowledge and see opportunities for process improvement and the implementation of efficiencies will be highly valued.
The Tax Manager also plays a crucial role in the analysis of errors, including reviewing the calculation of corrections and impacts to various transactions/processes.
* Contributory leadership participation with the NZ business
* Actively participation in client presentations and meetings (as required)
* Act as an internal SME for client RFPs and Due Diligence
* Provide technical advice and leadership to production teams in the execution of client initiatives which would include but not be limited to:
* Client Fund Restructures
* Complex Transaction Analysis and Compensation Calculations
* Error analysis
* Assist in the technical training of team members
* Technical subject matter expert for the NZ Unit Pricing function
* SME for the NZ Operating Model with sound understanding of the NZ PIE regime and fund structures
The role will be the business and technical expert who ensures the impact of any significant internal or external events are successfully managed.
The role also comprises substantial inter-departmental contact and as such requires excellent interpersonal ability as well as direct client contact to deal with queries and technical issues. The role requires a strong service ethic and quality focus applied through behaviours and work produced. The role must consider and meet operational risk and compliance requirements throughout the preparation and delivery of work and ensure relevant compliance records are maintained.
The role requires motivation to achieve individual and team goals and to growing technical ability and business knowledge. This will be achieved through participation in on-the-job training & education, attending industry forums and remaining aware of policy and regulatory changes.
Key Responsibilities
1) Taxation Administration
* Perform necessary tax reconciliations and set up additional controls and reconciliations as required.
* Undertake the tax administration of selected entities taxation obligations and reporting (including FDWP, NRWT, RWT, FIF (FDR) and PIE tax calculations, provisional tax and annual tax returns) in conjunction with tax advisers as appropriate.
* Acts as the tax reviewer for all tax administration carried out within operations.
* Identifying tax issues and being responsible for the resolution of these issues, using necessary resources.
This requires a detailed understanding of methodologies provided by Clients and tax advisors
2) Inland Revenue and Tax Return Reporting
Contributes to the accurate and timely completion of the tax reporting requirements, both for BNP Paribas clients and their investors. Ensuring deadlines for daily, monthly, quarterly, half-yearly and annual reporting, taxation and regulatory requirements are met. This involves :
* Ensuring correct fulfilment of tax reporting and compliance requirements in the Fund Administration and/or Registry area
* Extracting and compiling accounting, investor and taxation information for the relevant tax reporting packs
* Review of the reports and identifying and investigating/resolving variances before the information is issued to clients.
* Management and coordination of the settlement of IRD related payments
3) Statutory Financial Accounting
Responsible for contributing to the production of timely and accurate tax information for the Statutory Financial Accounts for selected companies and funds that comply with GAAP (NZ IFRS) and other tax regulatory requirements.
This involves:
* Compiling, analysing and reconciling tax information to produce the financial accounts that accurately reflect the tax effects of the entities.
* Preparing and providing tax information for both half and full year reporting as necessary.
* Providing support for collation of tax information for the audit packs.
* Resolution of audit queries, from the year end audit process and from ad-hoc internal controls review, relating to the tax reconciliations and disclosure processes.
* Assisting the Financial Reporting Analysts to ensure the accuracy and representational faithfulness of the financial statement information in order to ascertain the correct taxable income and tax positions.
This requires:
* In-depth knowledge of all Financial Reporting Standards, tax legislation, current issues and other regulatory requirements that impact upon the legal and financial framework of the entity. It also necessitates an in-depth knowledge of the products/ entities being reported on.
4) Regulatory Updates
* Identify ongoing tax legislative changes and tax issues for the business and in the industry
* Ensuring compliance with Managed Funds industry tax and associated accounting requirements
* Maintain awareness of changes in relevant tax legislation.
* Responsible for the review and ongoing monitoring of tax and unit pricing methodologies
* Compliance with International Financial Reporting Standards (IFRS), along with participation in gap analysis and preparation of comparatives.
* Understanding of Portfolio Investment Entity (PIE) requirements.
* Communicate relevant updates to the operational teams
5) Development of Tax Capabilities
With ongoing changes in statutory or regulatory requirements, the need to ensure that the Fund Accounting and Registry teams are kept up to date with the latest tax requirements. In particular for the following areas :
* Contribute to building and sustaining client relationships by supporting the efforts of the Operations Managers and the Relationship Manager
* The Tax Manager will be required to build strong client relationships and attend tax technical meetings with their Specialist Tax Teams.
* Ensuring appropriate tax resources and material are available to the NZ business.
* Assisting with the technical growth and development of team members
* Participation in on-the-job training and education, remaining aware of policy and regulatory change
* Managing and enhancing your own technical development ensuring your knowledge remains current in the relevant areas through ongoing study or participation in industry groups.
* Gaps and recommend/make improvements to the procedures
* Assisting in setting up reconciliation’s for new products or portfolios (as required)
* Liaise with BNP Paribas tax resources and with external tax resources to knowledge share on technical tax issues
6) Compliance and Operational Risk Awareness
The Tax Manager will need to be familiar with the Service Level Agreements (SLAs) maintained between BNP Paribas and their clients, with ad-hoc review to ensure the SLA is up to date and the taxation deliverables are being met. This also involves monitoring relevant Key Performance Indicators (KPIs) for the business.
* Ensuring appropriate controls are in place, including policy implementation for the area, compliant with tax requirements the operational risk framework.
* Awareness of the Service Level Agreements (SLAs) maintained between BNP Paribas and clients, with ad-hoc review to ensure the SLA is up to date and the deliverables are being met.
* Review of proposed tax treatment for new products and investments where required
* Consider and meet operational risk and compliance requirements in their work preparation and they maintain relevant compliance records.
* Creation of a strong control framework around taxation within the operations
* Continual analysis of tax processes and procedures to create more effective and efficient controls and procedures.
Up to date procedures must be maintained for all processes carried out within this roll
7) Analytical Work and Problem Solving
Responsible as a member of the Fund Administration Team for investigating, analysing and responding effectively to resolving queries, problems and errors or variances. This work requires that the team member has a high degree of initiative and strong analytical skills
8) Client Servicing
Contributes to ensuring that clients are provided with excellent customer service by promptly responding to internal and external client queries and requests for ad-hoc reports and information, ensuring that all such requests are within SLA guidelines.
9) Project Work
Involvement in project work, such as implementation of taxation changes and testing those impacts on the Operational processes.
In addition :
* Lead, manage and support respective operational teams in delivering contracted services to target (escalation, back-up, mentoring and counsel, including supporting staff)
* Acting as an internal technical expert
* in respect to new client transitions
* to process improvement initiatives
* to manage or assist with special projects as required
* Provide tax support – Responsible for providing tax support to all NZ Operation Teams where appropriate
* Provide expert assistance to the Change team to ensure accurate documentation of Gap Analysis, Process Evaluation and Business Improvement, including provision of recommendations on process improvement, in regards to tax impacts where required.
* Market & Industry Awareness – Maintain awareness of changes in market and industry systems and processes, which will be applied to the analysis and project delivery.
* The ability to anticipate and identify areas of focus or concern considering key business risks, compliance requirements and the needs and expectations of the business and its clients.
* Lead by setting a good example (role model) – behaviour consistent with words
* Coach and help develop team members
* Coordinate with internal and external customers as necessary
* Communicate effectively
* Actively lead and encourage collaboration with other departments
* Keep other teams and managers informed of task accomplishment, issues and status
Technical and Behavioral Competencies required
* Demonstrated history of being results focused and excellent attention to detail
* Demonstrated history of managing clients and third party providers
* Demonstrated ability to Lead by example – Walk the talk
* Excellent technical tax ability with strong knowledge of taxation treatment of financial products with exposure to tax issues within the funds industry.
* In-depth and comprehensive knowledge of Tax reporting requirements, including taxation disclosure for financial statements.
* Experience in the completion of tax returns, preferably with exposure to tax returns for managed funds
* Strong understanding of the requirements for Tax on Investment Income, Portfolio Investment Entity Tax regime and other provisions of legislation relevant to the managed funds industry
* Continuous review and update of taxation legislation, policies and industry changes is essential.
* Excellent understanding of fund accounting theory and practice, notably balance sheets and reconciliations
* Sound Knowledge of compliance and operational risk requirements in the industry
* Technical accounting ability, with strong understanding of accounting theory and practice.
* Working knowledge of a general ledger and investment management system
* Knowledge of investment markets and products with exposure to tax treatment of domestic and international securities within the Funds Industry preferred.
* Good theoretical and practical understanding of fund accounting, financial reporting and related operational risk and compliance requirements of the client service function.
* Strong technical knowledge in domestic and international securities, funds management, valuations, corporate actions etc
* Good theoretical and practical knowledge of key investment products, including Unit Trusts.
* A thorough understanding of unit pricing various types of entity
* Exposure to all functions within Client Delivery is preferable
* Effective people management skills
* Strong analytical skills
* Excellent communication skills, both verbal and written
* Approach conflict proactively, which means the sooner you resolve things, the better.
* Promotes an open and honest culture with a no blame attitude
* Freely develop and support others.
* Key System Experience
* HiPortfolio (or other Investment System experience)
* Experience with General Ledger and investment packages/ systems
* Microsoft packages
* Unit Pricing System (HiPortfolio, PControl or other similar UP systems)
* Excellent Excel skills (with macro level) essential
* Accountability – Take responsibility to deliver against personal and operational goals
* Client Focus – Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market (both Internal and External Client)
* Impact & influence – Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
* Individual Leadership – Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals.
* Resilience – Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations
* Attention to detail – Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
* Change management – Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
* Collaborative approach – Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.
* Creativity – Seeks to improve the organisation by taking new initiatives, sharing ideas and offering creative proposals
* Innovation – Proactively looks for opportunities for continuous improvement and thinks creatively
* Quantitative analysis – Understands and evaluates numerical data, tables, charts or graphs. Performs calculations, makes comparisons and combines quantitative information.
* Responsiveness – Adapts when facing new or unforeseen situations. Delivers on time the required service.
* Risk awareness – Adheres to the organisation’s processes and procedures. Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
* Planning & Execution – Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
* Technical/professional proficiency – Demonstrates a high level of performance in specific technical / professional areas
* Time Management – Planning, organising and prioritising own workload and critical tasks effectively to achieve individual and team goals, understands the importance of meeting deadlines.
Experience and Qualifications required
A minimum of 5+ years working in a senior taxation role, preferably in the managed funds industry.
Degree or Diploma qualified in Business or Accounting or equivalent relevant experience.
A minimum of 10 years commercial experience in fund accounting, unit pricing, custody and accounting / audit, with working technical knowledge and understanding of the full end to end process. You have substantial experience in Fund Administration, Accounting and reporting, you are recognised as an expert in fund administration, accounting and unit pricing. You have detailed technical knowledge of Products or Trusts, their tax treatment and compliance requirements.
The successful person will have an inquisitive and questioning mindset, good time management skills, with the ability to meet critical deadlines. Sound numeracy and analytical abilities are expected.
The person will need to demonstrate a quality focus ensuring the handling of queries or issues meet the requirements of departmental or client Service Level Agreements.
Operating from a customer-focused work ethic, the role will have the ability to think with an improvement focus, always looking to enhance the services provided. The role requires the ability to communicate effectively, both written and verbally, and to display good interpersonal skills to work with colleagues across various teams.
The role requires team participation and to assist subordinate team members in their technical growth and development where possible.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
[1] https://careers.apac.bnpparibas/
More information
[2] BNP Paribas – Diversity & Inclusion Journey
[3] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
The role of the Business Analyst is to work within a matrix structure delivering into projects across all platforms for both internally driven and client projects.
The role of the Business Analyst is to support the delivery of:
* Client and business change projects
* Emerging new business initiatives / projects
* Internal / external technical change programs
* Various continuous improvement programs
The Business Analyst will be responsible for obtaining an understanding of client needs and integrating these with the requirements of the operational business to support the development of strategic and approved solutions. They will provide support throughout the delivery life cycle to ensure the solution is implemented successfully, through risk and issue management, scope management, support for operational testing and following execution.
Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management.
Responsibilities
* Engaging with clients, internal and external stakeholders to establish a common understanding of the business needs.
* Identifying, assessing and documenting business requirements. Clarifying and eliciting business requirements, proactively identifying additional requirements not explicitly provided, obtaining missing information and resolving conflicting information among the needs and requirements.
* Recommending business priorities and advising stakeholders on options and risks; conducting analysis and determine solutions to business requirements.
* Managing assigned project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.
* Ensuring that all requirements, and changes to commitment are communicated to all affected team members and stakeholders.
* Managing all changes to requirements through a formally defined scope change process.
* Gaining a firm understanding of the impacts of the solution on People, Process and Technology.
* Engaging stakeholders to ensure a common understanding of (and commitment to) objectives, scope, risks, benefits and proposed solution.
* Documenting business process design
* Contributing to test plans, producing test cases, assisting the business with production and completion of test cases and contributing to test completion reporting.
* Providing input to SMEs in their documentation of the new business procedures, changes to existing business procedures, User Guides and Training Material as a result of the project implementation.
* Providing input to SMEs in their updating of Risk and Control Matrices, Service Level Agreements and Business Continuity Instructions.
* Identifying and implementing efficiency improvements (i.e. process and control improvements, reduction in errors) without impacting negatively on service, brand and therefore shareholder value.
* Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
* Contributing to the development and implementation of client onboarding and change best practices across Change and Transformation team.
Technical experience
* In-depth knowledge of the Fund Administration and Custody industry would be beneficial
* Possess strong interpersonal skills and is confident reporting and presenting to internal management and clients.
* Possess strong, demonstrable implementation / project management skills
* Flexible approach to work, as implementation can occur outside of normal business hours.
* Strong team player, going the extra mile
Competencies (Technical / Behavioural)
* Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.
* Delegation: Enlists the talents of others to help meet objectives; allocates important activities and sufficient autonomy for others to exercise judgement and make decisions within their authority level; establishes procedures to monitor results of delegation.
* Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives; demonstrate strong negotiation and influencing skills.
* Decision Making: Decides on and commits to a course of action in a timely manner having sought and evaluated a range of alternatives from knowledge, experience and insights, taking into consideration resources, constraints, ethics and organisational values.
* Strategic and Solutions Focus – The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action. Demonstrate a pragmatic and commercial approach to solutioning.
* Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
* Time Management and Multitasking: Be able to multitask and manage many implementation projects simultaneously and adapt and deal with significant time pressures and prioritization conflicts.
* Proactive and self-starting: Doesn’t require micro-managing and is proactive in obtaining, initiating and undertaking all relevant scope and project requirements
* Professionalism: At all times act professionally toward both internal and external parties, stakeholders and colleagues; be respectful and abide by all BNP policies and compliance requirements including the BNP Code of Conduct; do nothing that reflects poorly on BNP or the Business Implementation team.
Specific Qualifications Required
* Demonstrated analytical capability and strong stakeholder management.
* Degree qualified in Business, Accounting or a related discipline; or substantial industry experience in a like role.
* MS Office suite proficiency: Project, Excel, Word, PowerPoint
* Preferably 2+ years in Financial Services, with knowledge of fund accounting and unit pricing, investment administration, custody operations.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
[1] https://careers.apac.bnpparibas/
More information
[2] BNP Paribas – Diversity & Inclusion Journey
[3] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 20,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 63 markets with more than 180,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
* excluding partnerships
BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.
https://careers.apac.bnpparibas/
Please note that this is a internship that may require you to defer from university studies for the period of the assignment.
Position Purpose
FCT is a trading desk looking at servicing Clients and Global Markets platform in secured financing needs on FI underlying : government bonds, corporate bonds, etc. The main products traded on the desk are bond repos, Sec lending, TRS, IRS, cross currency swap, FX swaps. This role covers:-
- Daily monitoring of positions, manage settlement fails & closeouts
- Coordination with IT/Quants to maintain, improve/create new Excel/VBA tools
- Booking of the trades of the desk
- Risk monitoring
- Producing and publishing risk/client/position reports
- Technical Expertise on financial products
- Ability to communicate, explain and convince
- Good judgment, problem-solving and analytical skills
- Ability to operate flexibly, to adapt to changing circumstances, systems and environment
- Collaborative Mindset
- Proficient on Financial Mathematics
- Fluent written and verbal English and Chinese
The Private Capital Loan Solutions Officer plays a critical role in the Private Capital team. The role will require technical expertise in processing and reviewing functions with respect to PC Loan Administration services delivered to the BNP Paribas client base.
The role is responsible for the output and service delivery of the PC team and will include the provision of technical expertise for all middle office and back office activities. This role will focus on the delivery of daily activities for PC assets, but also support onboarding and transitions, as well as business change projects and business improvements, to ensure a consistent and sustainable operating model.
What would be your typical day at BNPP Paribas look like?
Primary Role Responsibilities:
The operational responsibility will include the review and delivery of the following activities:
· Review documentation and assess operation structure to understand the purpose of the deal and its related point of attentions
· Review asset documentation to capture relevant data into Loan Administration system
· Review all fee structure for each investment
· Setup the Loan Administration system in accordance with the asset documentation
· Produce and maintain any operational database to fulfil Loan administration duties
· Provide and assist international offshoring center for data input & static data in Loan Administration system
· Set up in Loan Administration system the relevant report (including via Crystal report) to be sent to third parties such as Fund administrator or Asset Managers
Other contributions
Manage and follow up existing transaction
· Perform cash & portfolio reconciliation
· Monitor asset restructuration and its impact (on cost, accrual, new entries etc.…)
· Perform maintenance on assets: cash interest, PIK, fee (commitment, arrangement, participation)
· Update Loan Administration system and manage notices
· Produce report (Crystal, Month-end, KRI, etc.…)
· Ensure that the cut off time (operational & contractual) are respected
· Follow up and solve anomalies (Internal & external)
· Follow up payment /receivables
· Update operational Memo
Participate in procedure implementation
· Create procedure to (i) comply with business requirement, (ii) in the scope of streamlining existing process and (iii) describe new activity
What is required for you to succeed?
Behavioral Skills:
· Ability to collaborate / teamwork
o Brainstorm in group to define the best course of action.
o Allocate tasks according to the group decision.
· Accuracy:
o Implement preventive actions to avoid issues.
o Follow up on to do list for the team.
· Ability to deliver on time / Results driven
o Ensure to meet the agreed deadline.
o Ensure that the outcome is always in line with the agreed expectation.
· Client focus:
o Ensure to achieve internal and external client satisfaction.
o Understand clients’ issues and propose solutions.
· Problem solving skills
o Review and analyze different aspects related to a topic in a critical manner.
o Make appropriate decisions bases on the analysis.
· Proactivity
o Undertake the relevant measures within the best timing.
o Access action to perform ahead any issue
Transversal Skills:
· Ability to understand, explain and support change
o Ensure timely analyze
o Provide with clear communication to stakeholders
· Ability to manage a project
o Set priorities and adapt them when needed.
o Action and methodically monitor progress by coordinating activities and allocate resources efficiently.
· Ability to develop and adapt a process
o Modify any operational process to mitigate risk and/or gain efficiency
Technical skills:
o Advanced Excel knowledge
o Not mandatory: Sentry System, E-Front FIA, Hiport
Required education/certification/licenses:
* Master’s degree
* Relevant experience (2-3 years) in alternative investment, Management Company, administrator, or audit firm (solely for Private Capital funds).
* Related alternative investment experience (Private debt / loans) within the financial services industry preferred
* Fluent in English mandatory ; Mandarin will be considered as an asset
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
● Organize a consistent and coherent roll out of Group Financial Security (GFS) policies and processes across his/her Operational Perimeter (OP)
● Steer the Financial Security function within OP (at central and local level), in cooperation with the Head of Compliance Vietnam, Head of FS Compliance APAC, GFS and OP Compliance COO
● Oversee Financial Security activities in all BL and Territories that are vertically integrated within OP, with the exception of some joint-ventures, depending on shareholders agreements
● Relay the animation of the Financial Security Community within his OP with the support of the Head of Compliance Vietnam, Head of FS Compliance APAC, GFS and in accordance with the global animation strategy defined at Group level
● Set the tone to develop a strong Financial Security culture in OP
● Maintain a consolidated view of OP risks and reporting it to Head of Compliance, Vietnam and Head of FS Compliance SEA and APAC
I. Expert activities
● Advise on FS topics escalated by business
● Escalate most sensitive transactions, new activities / products, incidents & investigations to Group Financial Security
● Execute the Decision Process
● Support heads of business lines in assessment of financial security risk
● Adapt policies (if needed) and roll-out GFS policies and processes at OP level
● Ensure Business translates FS policies into operational procedures
● Adapt control plans (if needed) and oversee level 2 controls and deployment of key reporting indicators
● Organize regulatory watch on FS topics and ensure sharing of major topics with Head of Compliance Vietnam, Head of FS Compliance APAC & GFS and all other OPs
● Adapt (if needed) and coordinate the deployment of FS Community Animation plans (trainings, seminars…) within his/her OP
III. Organizational Enablers
● GFS/COO: Define annual priorities with input from Head of FS Compliance APAC, GFS, and OP Compliance COO
● OP Compliance COO: Deploy FS tools & systems
Know Your Customer
I. Implementation of the target organizational model and of the Remediation plan
● Overall reorganization of the function
II. Carrying out Know Your Customers duties
● Maintain KYC policies for the territory, including scoring grids
● Accompany KYC policies’ deployment in businesses (e.g., advise on translation into business procedures)
● Co-sponsor projects related to businesses’ workflow tools (e.g., definition of Group best practices)
● Co-sponsor projects related to businesses’ database improvements (e.g., database requirements)
● Co-sponsor projects related to businesses’ scoring tools
● Define KPRIs for KYC reporting
● Build reporting architecture and consolidate reporting on KYC
● Co-validate control plan on KYC
III. Management of the function
● Sponsorship of KYC tools, most likely on negative news IT tools (e.g., Alacra, Dow Jones Watchlist…), as well as co-sponsorship of Risk Oversight and On-Site Reviews tools
IV. Internal and external representativeness
● Representation of KYC in your territory as a permanent member of the Compliance executive committee and market bodies
● Link with local regulation authorities in the territory.
● Establishment of professional and serene relationships with the other Domains and the other Managers of Operational Perimeters
Compliance ABC Correspondent
I. Governance
· To identify all the ABC stakeholders
· To act as an entry point for the Ops, BL, / Regions/Territories, Entities and the local stakeholders on ABC related matters.
· To coordinate and to communicate on all ABC matters with stakeholders across their OPS, BLs, Regions/Territories, Entities in a ABC dedicated committee or in a compliance committee;
· To articulate and coordinate the anti-corruption set-up.
· To make sure that all corruption related matters either internal or external, are well covered and reported to their Ops, BLs, Regions/Territories, and Entities
II. Risk Mapping
· To assess control environment for ABC Risk mapping (all questions and risk statements flagged ABC); To coordinate with other stakeholders when necessary.
· To obtain validation from each local unit’s responsible.
· Training
· To ensure that their population has been properly trained in accordance with ABC training policy (identification and segmentation based on their risk of exposure).
· To ensure compliance with ABC guidelines
· Recommendations and action plans follow up.
· To follow up ABC related recommendations and action plans as well as to coordinate stakeholder’s actions when needed.
III. Procedures, controls and reporting
· To ensure that the ABC global policy and the ABC topics covered by other policies / procedure are rolled out for their scope and that all exceptions regarding ABC matters have been properly approved.
· To ensure that ABC matters included in other Generic Control Plan have been properly rolled out, that controls are performed and reported to BL/Territories/Entities Units and ABC dashboards are communicated to management.
· To coordinate with all ABC correspondents the answers to the AFA questionnaire.
· Detection and decision process
· To advise on alerts and cases related to corruption on request.
Key Interaction
· Head of Compliance Vietnam
· Head of FS and KYC Compliance Southeast Asia
· FS Compliance Officers / Correspondents in Territories / Business Lines within APAC
· Other Domain Leaders APAC (i.e., KYC / Market Integrity / Professional Ethics)
Other Control Functions representatives
What is this position about?
• The job purpose of the Chief Administrative Officer (CAO) role for Securities Services Singapore is to report and partner directly with the Head of Location for Securities Services Singapore providing value added support, governance, strategy, Conduct and control.
• The CAO has direct responsibility for Conduct and Control, Transversal (including management support) & regulatory projects
What would be your typical day at BNPP Paribas look like?
Operational Permanent Control
• Provides specialized services and expertise on technical areas such as Operational Risk, Permanent Control and BCP.
• Works closely with the heads of the business and various leadership teams providing technical advice and support to correctly assess and mitigate operational risks and improve quality.
• Coordinate and manage the OPC team and represent Securities Services SG to relevant governance committees (Territory Internal Control Committee, Securities Services APAC Permanent Control Committee…).,
• Implement the BNPP group operational permanent control framework and methodology,
• Prepares and submits regular reporting to the Head of Location and to Securities Services OPC function, raises alerts on a real time basis if necessary,
• Assists internal and external auditors in relation to their inspections.
Outsourcing Governance Coordination
• Responsible for the proper implementation of the Securities Services/ CIB Outsourcing Policies and guidelines, considering local regulatory requirements.
• He/she is responsible for the oversight of the outsourcing function for the business line making sure that the implementation of the Securities Services Global Outsourcing
• Responsible for all BCM/ BCP topics and part of the Crisis Management team within BNPP Singapore (as Securities Services representative).
• General Data Protection Regulation (GDPR): The Chief Administrative officer will act as the GDPR SPOC for the location (or will delegate to one of his/ her team member if applicable).
• Record Management: Ultimate responsible for the adequate rollout of the Group/ CIB Record Management policies and guidelines.
Conduct
• Coordinate & manage Conduct topics for Securities Services Singapore
• Sponsor and promote Control & Conduct frameworks and projects
• Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, Conduct dilemma are well managed and documented, the escalation process is in place, Conduct responsibilities are delegated throughout the perimeter in charge.
• Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place.
• Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions.
Coordination of functions mutualized at the BNPP Singapore Territory level
Develop a closer coordination with certain key mutualized functions, such as but not limited to Finance, Human Resources, Compliance and Legal (with exclusion of IT), in order to:
• Improve communication in relation to Securities Services SG needs and expectations,
• Increase visibility on the services received,
• Address any potential gap identified,
• Improve collaboration.
• Analyses the possibility and economic interest of the mutualization of additional tasks.
Oversight of Finance related tasks
• Become and act as a finance partner vis-à-vis internal Securities Services Singapore stakeholders and local (or regional Management).
• Implement, lead, and maintain an adequate local governance related to the reporting of Securities Services Singapore financials (committees’ implementation/ roles and responsibilities definition).
• Help optimizing the reporting and monitoring of the revenues within Securities Services Singapore while applying a strict control over our direct costs and challenging the indirect costs charged to the location (especially recharges from Group and Functions).
• Escalate in a timely manner any financial one-off with significant impact over our P&L, ensuring the local Management team as a deep understanding of the main variations of our financials.
Transversal
• Sponsors transversal projects related to areas under his/her responsibility, ensures that such projects dispose of appropriate resources and that their objectives are met within the defined deadlines and budgets.
• Provide management support to the Head of location over the transversal topics.
• Oversight of business management team
What is required for you to succeed?
• Knowledge of risk management concepts and methodologies
• Knowledge of financial reporting and accounting principles
• Knowledge of auditing principles
• Analytical skills: ability to collect and handle a significant volume of information, then to interpret them with professional skepticism
• Excellent written and oral communication skills
Required education/certification/licenses
• Minimum 10 years of experience in Audit of financial institutions, and/or Head of Operational Permanent Control in a BNP Paribas group entity, and/or Operations in Securities Services industry, in a role related to risk monitoring
• Finance related background
• Management or supervisory experience
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
Securities Services is a leading global custodian and securities services provider backed by the strength of an integrated bank. It provides multi asset post trade and asset servicing solutions for institutional participants in the investment cycle, from the buy-side and sell-side to corporates and issuers. It has offices in six locations in Asia Pacific: Singapore, India (Mumbai and Chennai), Hong Kong, China, Australia and New Zealand.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
- Frame the project upfront, define the most adequate governance to lead the project to success and get signoff
- When relevant, consolidate the design the solution that the project is to deliver, with proper signoff from clients & IT architecture & relevant contributors
- Build/consolidate and maintain the project plan, effectively manage unplanned events, manage dependencies and critical path,
- Drive the project team to completion in close interaction with the Project Sponsor, ensure effective communication, continuous alignment of all contributors and timely running of governance routines
- Take responsibility for – when appropriate – some of the actions and analysis related to the project, without losing focus on the roadmap
- Secure the staffing of the project team, with the support of line managers and/or relevant governance body in charge of allocating resources
- Perform project retrospective to leverage on experience and learn lessons for improvement for the future.
- Be able to provide Project progress KPI, allowing to demonstrate adherence (or not) to initial plan
- Proactively propose and set-up mitigation plans.
- Publish their own highlights for their project.
- In-depth knowledge of Front Office to Finance processing chains logics.
- Good technical understanding of capital markets products.
- Experience in a project manager role.
- Strong track record in successful interactions with peers in a non-hierarchical framework.
- Strong analytical skills.
- Strong communication and reporting skills.
- Strong interpersonal skills.
- Strong problem-solving and negotiation skills.
- Organised and delivery-focused, with attention to detail.
- Proactive, proposing or taking own initiative to prevent risks / issues.
- Ability to work well under pressure and to take the initiative.
- Solid work ethic, high level of motivation and resilience.
- Receive orders and instructions directly from clients
- For certain products types, quote prices to clients
- Ensure pre-trade due diligence checks
- Ensure orders are properly executed and proceeded including but not limited to proper voice log, suitability & credit limit check
- Capture executed deals in systems by cut-off time
- Ensure accuracy of capture to avoid incidents and dealing errors
- Appropriate understanding of client portfolio, background and investment needs
- Coordinate and follow-up with invitees for marketing events organized by BNP Paribas (“the Bank”)
- Organize clients meetings with RMs
- Prepare documentations for client portfolio reviews and valuation
- Assist RMs to prepare meeting and presentation materials
- Support Relationship Manager in providing investment advisory to clients, which is to be in line with Bank’s views on each class of assets and within client’s suitability profile
- Assist Relationship Manager to meet bank’s target in terms of product placement (especially when there is a product promotion), new accounts (particularly for existing relationship) and loan utilization
- Whenever possible, to identify opportunities to expand client assets.
- Provide feedback to relevant parties to meet front office needs
- Ensure RMs are informed on a need-to-know basis of any changes impacting the work processes
- Back up other MAs
- Answer clients’ phone calls in a professional manner
- Take care of queries from internal/ external parties
- Assist managers in completing call reports
- Assist managers in account opening and onboarding process
- Assist in processing credit approvals, CAF review, credit review, investments and deposit transactions
- Assist RMs to prepare internal and external meetings materials
- Direct contribution to the Bank’s operational permanent control framework
- Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
- Comply with regulatory requirements. Most importantly, to observe FAA and SFA requirements in the discharge of duty as Senior MA and as an employee of the Bank.
- Comply with internal guidelines
- Responsible for reporting all incidents according to the Incident Management System
- Good report writing skills
- Familiar with Word Processing, Excel and PowerPoint
- Familiar with Wealth Management systems
- Minimum 5 years’ relevant working experience in finance and banking industry
- Must fulfill the fit and proper criteria of relevant regulators