Client Account Manager, Global Custody (GC) Singapore Operations (Client Servicing)

 In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the teams

https://careers.apac.bnpparibas/ 

Position Purpose

The Client Account Manager works closely with clients, relationship managers, client service managers, Compliance, Products, Client Implementation, Legal, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations. 

Key Responsibilities

• Core function: Resolution of post trade queries on Tax related queries from custody operations perspective. 
• Secondary function: resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.

• Handles internal / external clients’ enquiries and act as a single-point of contact for clients / fund managers who use our global custody services. 
• Follow-up client activity – provide reporting and managing operational risk.
• Communicate the issues and recommending solutions to clients.
• Work in partnership with Client Service team for the preparation and delivery for the Service Review. Participate in the service review with the clients.
• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support any regulatory, audit, review requirements.
• Facilitate the completion of procedures and grant follow up of procedures that need to be revised, amended or validated.
• Carries out any other assignments and provides back-up within the team which may include asset servicing and cash management activities 
• Perform ad hoc tasks when required

Contributions:

• Deliver excellent levels of service to stakeholders internally and externally and to “get it right first time”.
• Responsible for ensuring the best client experience.
• Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.

Competencies (Technical / Behavioural)

• Positive attitude and team player
• Client Servicing skills with excellent communication and interpersonal skills
• Highly motivated, self-starter with the ability to work in pressurized environment
• Highly structured and methodical in execution
• Ability to multi-task and prioritize workloads, strong time management skills
• Results driven with a strong commitment to completing tasks within deadlines
• Ability to understand and resolve or escalate issues quickly
• Enjoy working in a socially diverse environment
• Comfortable dealing with senior individuals and management across functions
• Strong knowledge of financial industry with good experience across asset classes

·        Proven track record in client facing roles

Specific Qualifications Required

• At least 5 years’ relevant experience

Additional Requirements

• Willing to work flexible hours (when required) and during public holidays.
• Individual will be subjected to job allocation. 
• Fluent in English and Chinese (speak and read/write business language)