Client Relationship Management – KYC (E2E Coordinator)

The E2E Coordinator is to act as the single point of contact to clients for onboarding and recertification journey through consolidation of mono-site and multi-site requirements, and to enhance convenience to clients, and to coordinate all internal processes with involved teams and departments. 

The E2E Coordinator will orchestrate the collection of documents and provide facilitation of client information between client, business and internal processing teams.

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:

• The dedicated correspondent between client, business, and internal functions (SPOC)

• Handhold the client throughout the onboarding & recertification journey

• Collection of all required onboarding and recertification documentation from clients

• Effectively communicate the onboarding and recertification status to internal stakeholders

• Empowered to oversee the element of operational level agreement internally

• Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary

• Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay 

• Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

• Coordinate all operations / connectivity setup

• Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

• Ensure client needs are known and understood by all teams involved, such as KYC officer, Screening, Referential, Legal, Operations, etc.

• Oversee all internal functions and ensure teams adhere to SLAs

• Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe

• Coordinate Reverse Due Diligence requests

• Contribute to pipeline management and status tracker

Projects and initiatives related to client onboarding/ recertification

• Proactively engage in global initiatives and ensure local requirements are raised and incorporated

• Participating to client onboarding & recertification related projects / initiatives with assigned project manager and project team where required

• Contribute to BNPP compliance and operational permanent control framework
• Contribute to good quality client data
• Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding & recertification process
• Embrace continuous changes and challenges
• Contribute to the reporting of all incidents according to the Incident Management Systems
• Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
• Compliant with the Bank’s code of conduct and compliance guidelines
• Active participation, steering and influencing on different change aspects, in the interest of the department and team
• Ensure close collaboration with other business and support functions such as front office, OPC, Audit and so on.
• Contribute to regional/global flagship projects