Client Services Manager

What is this position about?

•    Derivatives Execution and Clearing (“DEC”) Client Services team supports a comprehensive suite of products (Financial & Commodities ETD Clearing, OTC Clearing) and services from Sale & Client Support, end to end on-boarding, post trades services across BNP Paribas Global Listed Derivatives Clearing capabilities.

The role involves:

o    Coordination work to on-board new clients

o    Client servicing including relationship management, issue prevention and resolution.

What would be your typical day at BNPP Paribas look like?

1. BUSINESS & SALES SUPPORT

•    Play a support role on business matters such as legal agreements negotiation, credit risk assessments, ad hoc business initiative projects.

•    Assisting marketers on their sales effort (e.g profitability check, pricing negotiation, demonstrate BNP Paribas reporting and client portal capability during sales pitches).

2. CLIENT ON-BOARDING

Active coordination and participation with regards to on-boarding process of Clients within the Derivatives Execution Clearing business unit by:

A – Know Your Client (“KYC”) Due Diligence

To liaise with clients and internal team for the collection of relevant KYC documents.

To act as point of escalation from internal team for the completeness of all documentation required

To organize and prepare Client Acceptance Committee (“CAC”) if necessary

To ensure any conditions raised during the CAC are met

B – Internal credit risk application

To facilitate between client, sales team, risk department to ensure necessary information are provided to risk department

To assist stakeholders in the definition and application of the risk monitoring conditions

C – Client setup definition

To understand and comprehend new client business and clearing services needs

To define appropriate set up for clients with relevant stakeholders

D – Legal and operational documentation

To ensure that client setup is documented accordingly

To ensure legal and operational documents are executed and file accordingly

E – Internal communication

To maintain Client onboarding process dashboard up to date at all times

To ensure that all stakeholders are kept updated at all times and points are taken

F – Client setup go live preparation and monitoring

To build the client setup

To define the go-live date with stakeholders

To coordinate migrations if any

To coordinate testing with clients if any

To follow up the first days of activity of any new setups

To organize a post go live meeting to debrief with the client

G – Process and Administration

To ensure that all information are logged, recorded and saved properly and accordingly

To maintain good processes and to write down procedures and to complete to-do lists accordingly

Client Relationship Management / Client Servicing and Support

As a Client Services Manager, an active performance of the main tasks below is required:

A – Client relationship management and Business As Usual tasks

To Know Your Client (business, organization, setup, request, expectations etc)

To document client setup and maintain it up to date

To prepare, organize and participate to Service Level review with client on regular  basis, ensure the follow up and keep informed internal stakeholders

To be day-to-day contact points for clients mainly on queries or change requests, 2nd level support, information etc

In case of incident impacting the production (system failures etc), to follow up production incidents and assess client impacts and to inform client of any incident impacting the services

To analyze client setup evolution requests/ needs and to deploy them upon agreement

To write down and circulate Client Update and Market Update

To address clients’ concerns by liaising with Operation team

To monitor Client cash balances and coordinate any event of defaults

To ensure client operational communication when needed

To ensure that processes are followed up as per agreement

To ensure billing arrangements are performed accordingly

B – Administration

To ensure that files, documents and information are saved properly

To participate in audit

To ensure proper archiving of documentation and to log it

C – Client Services Function

To participate pro-actively in enhancing the current processes

What is required for you to succeed?

•    Minimum 3 years of relevant experience 

•    Effective, professional & mature communications for client & stakeholder engagement at all level of organization including senior level in all channel (writing, tele conversation, conference call and onsite)

•    Experience and knowledge of the Listed Derivatives Clearing business and/or of OTC Clearing derivatives products are key advantages

•    Experience and knowledge of back office systems Ubix and/or Murex are key advantages

•    Experience in client on boarding role within the Listed Derivatives and OTC derivatives brokerage industry is a key advantage

•    Experience in client servicing role and client facing role

•    Language skills: Proficiency in both English Mandarin for client servicing purpose. Japanese or Korean good to have.

•    Customer focused with first class stakeholder engagement skills and experience

•    Highly enthusiastic with a rigorous and organised delivery ethos

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year