Digital Working Messaging Engineer-L3

Position Purpose

The APAC IT Collaborative Infrastructure team operates systems for (Messaging) all vital components used daily by all BNPP APAC employees.

Responsibilities

Direct Responsibilities

• Ensure quality of IT services (Capacity Management, Monitoring, Continuity, Controls, Incident & Problem management, Change Management).
• Provide L3/L4 technical support and prepare proof of concept
• Able to design and architecture for various projects and has experience to drive large scale migrations across various tools of collaborative infrastructure.
• Manage Messaging infrastructure (M365, MS Exchange on-prem, Lotus Domino, IronPort).
• Manage Mobile Device Management infrastructure (MobileIron, MS Intune).
• Manage Instant Messaging infrastructure (MS-Teams, MS-Skype for Business, Symphony).
• Manage Directory services (AD, LDAP, AzureAD, MS IntraID)
• Manage Compliance and Legal Archiving infrastructure (Veritas Enterprise Vault, Vantage,Verba).
• Contribute to, and execute, our recovery plan for BNPP IT for messaging services.
• Manage the flow of End-User (Requests/Incidents) in the appropriate workflows (Service-Now, SailPoint).
• Ensure that work processes are documented.
• Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion
• Ensure to be proven as good team player to deliver the objectives assigned to the team
• Must have a continual improvement and risk mitigation focus and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his/her managed perimeter. 

Contributing Responsibilities

• Contribute to the redesign and improvement of processes.
• Contribute to the “One Team” ITIP vision.
• Contribute to the Permanent Control framework.
• Contribute to monthly Dashboard on Key Performance Indicators

Competencies (Technical / Behavioral)

• Advanced technical knowledge of (M365, MS Exchange, Lotus Domino, IronPort, MobileIron, MS-Teams / Skype for Business, Symphony).
• Knowledge of Compliance and Legal Archiving (Veritas Enterprise Vault, Merge1)
• ITSM and Project Management skills.
• Client Focus (Group Competency).
• Decision-Making Skills (Group Competency).
• Taking Initiative (Group Competency).
• Ability to Learn (Group Competency).
• Flexibility to work in shifts or weekends (if required)
• Tertiary qualification in IT (Computer Sciences or Engineering).
• ITIL v2 Certification (Foundation being the minimum). 
• 15 years of direct IT experience in a comparable role with another financial institution.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year