Head of Operations & CEFS
August 15, 2025
Head of Operations & CEFS
Reference111111111114485
- Permanent
- TH-Bangkok
- OPERATION PROCESSING
Position Purpose
Head of Operations & CEFS of BNP Paribas Bangkok Branch is responsible for leading the operations team.
Key Responsibilities
- BaU: Manage GMO and TBO (Transaction banking ops): deliver consistent BaU quality, meeting Business and client expectations while fully adhere to internal policies and local regulations.
- Change / transformation: drive the change within Operations, in close cooperation with regional / Territory stakeholders (Business, IT, Compliance, other functions)
- Risk management: continuously improve and strengthen the set up in order to reduce the operational risk and enhance operational resilience.
- Client centricity: develop the client centricity mindset, and operational processes to improve client satisfaction.
- Budgeting and cost management: manage headcount and cost within the approved budget, continuous optimization.
- People and stakeholder management: lead the team towards common objectives; develop the connect between Ops and Business and other stakeholders (incl. with ISPL)
Contributing Responsibilities
- To Back up COO on ad hoc basis as required
- To Back Up CEP & CO operationally and in managerial way
Competencies (Technical / Behavioral)
- Strong knowledge for banking operations and CEP (both Corporate and financial institutions)
- Strong management skills
- People care and initiative developer.
- Vision
- Developing others (pedagogue)
- Change Management t
Specific Qualifications Required
MBA holder
- At least 10 years’ experiences in Corporate Banking Operations for an International Bank
- At least 5 years’ experience in managing a same team scope,
- Ability to work under high pressure and high demand from stake holders, compliance,
- Ability to adapt with frequent changes,
- Ability to anticipate possible risks and provide solution before it is happened,
- Fluency in English
- Good Computer skills (excel words PowerPoint).
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