Purpose of the position
As part of the Marketing & Engagement team in Asia, this successful candidate will play a vital role in supporting the team in executing various Marketing, Communication & Engagement initiatives – in-person and online.
Key Responsibilities may include, but are not limited to, the following tasks:
Drive engaging content development to enhance client experience
- Develop & maintain client friendly marketing materials including writing and proof reading content as well as creating new content and content related to creative ideas, activations or concepts.
- Take ownership of weekly investment forum from arranging the meeting with product specialists to preparing the presentation deck and execution in every Monday morning.
- Prepare creative and concise content using video production tools including writing scripts, filming and editing.
- Monitor market and competitor trends to identify opportunities.
Brand promotion
- Execute the brand across different platforms and monitor corporate branding applications across projects’ and marketing materials to deliver quality corporate brand image consistently.
- Help build profile of the bank and its offering by closely collaborating with Brand & Comm to contribute to awards pitching, articles, conference /event and product content.
Enhance the outreach by digitalisation
- As part of the GTS goals, digitalisation is key to further improve the quality of deliverables to clients via different digital tools and platforms. Hands-on use of digital platforms (Adobe Campaign, Websites, SharePoint, etc.).
- Monitor marketing / client engagement activities, manage metrics and write performance reports
- Provide support to management on presentation
- Support and assist with management / business presentations by structuring content from concepts
Drive changes through various projects
- Successful completion of assigned projects such as publication re-vamps, new publications, new tools migration
- Liaise with internal and external teams to ensure that tasks are completed and programmes are delivered on time
Competencies (Technical / Behavioural)
- Good knowledge in finance, marketing tools & communication practices
- Basic level of copywriting ability especially related to Financial services (Private Banking)
- Creative, willing to take initiative and results driven
- Strong decision making and analytical skills
- Ability to manage change and complexity with confidence
- Ability to conduct simple and quick market feedback both internal & external to fine tune future engagement
- Collaborative, inclusive team player and quick on his/her feet with new ideas/concepts/workflow
- Client focused and commercial thinking
- Excellent interpersonal and communication skills,
- Self-motivated with a strong desire to learn and grow, demonstrable interest in Banking and Finance
- Network with suppliers, partner organizations, and other professionals.
Specific Qualifications Required
- Qualifications and Experience: Graduate university degree with strong presentation skills
- At least 1 – 2 years of work experience preferably from Financial services with a focus on Marketing / Branding / Communication background.
- Proficiency in Microsoft office (MS Word, Excel & Power point) and Graphic tools (Illustrator or Adobe Photoshop).
- Fluency in Mandarin (spoken & written) would be an added advantage, not a prerequisite
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
Position Purpose
The Business Implementation team is at the apex of providing clients a seamless onboarding and transition experience, this is driven by the Client Onboarding Manager. This role will partake in pre-sales (RFI’s, RFP’s, DD’s), take ownership of end to end onboarding of new clients, ensure the right operating model considerations, closely manage financials and collaborate to drive success across a range of stakeholders internal and external.
The Project Manager will be responsible for ensuring successful delivery of workstream tasks and will focus on reviewing/validating/monitoring detailed deliverables and milestones and ensuring risks and issues are assessed, mitigated and addressed. The role will involve managing local and offshore Operations, IT and project staff through a matrix management structure to achieve delivery.
Key Responsibilities
* Project planning, management, control & delivery.
* Direct and indirect management of project resources as required including workstream leads.
* Leading & facilitating client meetings to across a range of topics covering requirement analysis, solutioning, test planning, implementation planning, etc.
* Managing project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.
* Managing all changes to requirements through a formally defined scope change process.
* Measuring and monitoring progress at clearly defined points in the process to ensure the project is delivered on time and within budget.
* Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members and stakeholders including executive level steering committee members.
* Technical Understanding and oversight – utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end to end operations and IT flow with a focus on operational efficiency.
* Undertaking quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy.
* Ensuring the project team complies with relevant BNP project management methodologies, audit, security and compliance requirements.
* Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums.
* Contributing to the development and implementation of project/project management and client onboarding best practices across the Business Implementation team.
Competencies (Technical / Behavioral)
Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form.
Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment.
Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.
Managing Budgets & Cost Control: Utilises knowledge of budgeting processes, including the allocation and monitoring of costs and revenues to advise or take corrective action.
Strategic Focus – The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action.
Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests
Qualifications and Experience
The Project Manager will have Financial Services knowledge along with experience working on client onboarding or business change projects. They will possess strong influencing, leadership, project management and governance skills. Proven ability to keep a project on track and lead / motivate teams is essential. Minimum 8 years’ experience in Project Management.
Mandatory
* Experience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody.
* Proven experience managing business change and client onboarding projects and in project delivery.
* Demonstrated ability to work with senior management and senior stakeholders as well as clients.
* Ability to negotiate and influence key stakeholders and project sponsors.
* Excellent interpersonal skills.
* Ability to work within a dynamic team-orientated environment.
* Self-directed & proactive, comfortable and confident operating in ambiguity (when the need arises).
Preferable
* Degree qualified in Business, Accounting or a related discipline.
* Project Management qualifications.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment@asia.bnpparibas.com or 9221 3026
[2] https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity & Inclusion Journey [3] https://www.youtube.com/watch?v=qZatNskr5aI
BNP Paribas – The Bank Of Green Changes [4] https://www.youtube.com/watch?v=DCz5aEdkDiM
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
Position Purpose
The role of the Business Analyst is to work within a matrix structure delivering into projects across all platforms for both internally driven and client projects.
The role of the Business Analyst is to support the delivery of:
* Client and business change projects
* Emerging new business initiatives / projects
* Internal / external technical change programs
* Various continuous improvement programs
The Business Analyst will be responsible for obtaining an understanding of client needs and integrating these with the requirements of the operational business to support the development of strategic and approved solutions. They will provide support throughout the delivery life cycle to ensure the solution is implemented successfully, through risk and issue management, scope management, support for operational testing and following execution.
Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management.
Responsibilities
* Engaging with clients, internal and external stakeholders to establish a common understanding of the business needs.
* Identifying, assessing and documenting business requirements. Clarifying and eliciting business requirements, proactively identifying additional requirements not explicitly provided, obtaining missing information and resolving conflicting information among the needs and requirements.
* Recommending business priorities and advising stakeholders on options and risks; conducting analysis and determine solutions to business requirements.
* Managing assigned project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.
* Ensuring that all requirements, and changes to commitment are communicated to all affected team members and stakeholders.
* Managing all changes to requirements through a formally defined scope change process.
* Gaining a firm understanding of the impacts of the solution on People, Process and Technology.
* Engaging stakeholders to ensure a common understanding of (and commitment to) objectives, scope, risks, benefits and proposed solution.
* Documenting business process design
* Contributing to test plans, producing test cases, assisting the business with production and completion of test cases and contributing to test completion reporting.
* Providing input to SMEs in their documentation of the new business procedures, changes to existing business procedures, User Guides and Training Material as a result of the project implementation.
* Providing input to SMEs in their updating of Risk and Control Matrices, Service Level Agreements and Business Continuity Instructions.
* Identifying and implementing efficiency improvements (i.e. process and control improvements, reduction in errors) without impacting negatively on service, brand and therefore shareholder value.
* Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
* Contributing to the development and implementation of client onboarding and change best practices across Change and Transformation team.
Technical experience
* In-depth knowledge of the Fund Administration and Custody industry would be beneficial
* Possess strong interpersonal skills and is confident reporting and presenting to internal management and clients.
* Possess strong, demonstrable implementation / project management skills
* Flexible approach to work, as implementation can occur outside of normal business hours.
* Strong team player, going the extra mile
Competencies (Technical / Behavioural)
Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.
Delegation: Enlists the talents of others to help meet objectives; allocates important activities and sufficient autonomy for others to exercise judgement and make decisions within their authority level; establishes procedures to monitor results of delegation.
Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives; demonstrate strong negotiation and influencing skills.
Decision Making: Decides on and commits to a course of action in a timely manner having sought and evaluated a range of alternatives from knowledge, experience and insights, taking into consideration resources, constraints, ethics and organisational values.
Strategic and Solutions Focus – The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action. Demonstrate a pragmatic and commercial approach to solutioning.
Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
Time Management and Multitasking: Be able to multitask and manage many implementation projects simultaneously and adapt and deal with significant time pressures and prioritization conflicts.
Proactive and self-starting: Doesn’t require micro-managing and is proactive in obtaining, initiating and undertaking all relevant scope and project requirements
Professionalism: At all times act professionally toward both internal and external parties, stakeholders and colleagues; be respectful and abide by all BNP policies and compliance requirements including the BNP Code of Conduct; do nothing that reflects poorly on BNP or the Business Implementation team.
Specific Qualifications Required
* Demonstrated analytical capability and strong stakeholder management.
* Degree qualified in Business, Accounting or a related discipline; or substantial industry experience in a like role.
* MS Office suite proficiency: Project, Excel, Word, PowerPoint
* Preferably 2+ years in Financial Services, with knowledge of fund accounting and unit pricing, investment administration, custody operations.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
•BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment@asia.bnpparibas.com or 9221 3026 (and ask for the Talent Acquisition Manager in the HR Team).
[2] https://careers.apac.bnpparibas/
More information
[3] BNP Paribas – Diversity & Inclusion Journey
[4] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
ROLE DESCRIPTION AND PURPOSE
Direct and control the compliance activities of the BNPPAM Singapore business to ensure adherence to local regulatory requirements and global BNPPAM compliance standards.
To represent Compliance function in the local management committees of BNPPAM Singapore.
KEY RESPONSIBILITIES
- Seek to ensure that the local BNPPAM business operates in conformity with all applicable laws and regulations as well as BNPPAM and BNPP Group policies and procedures so as to mitigate compliance risks.
- Advise local management, CEO and Head of Compliance Malaysia on compliance matters affecting the BNPPAM businesses in Singapore, taking into account regulatory changes and developments. Ensure local management, CEO, Head of Compliance APAC, Head of Compliance, Malaysia are well informed and advised of key issues. Work closely with local management to establish an appropriate compliance culture throughout BNPPAM Singapore business
- Represent the Compliance function in local management team discussions and meetings/committees, ensuring that material compliance matters are flagged to and discussed at the appropriate level within the organisation.
- Manage (in collaboration with Territory Compliance) the relationship with local regulatory bodies and auditors
- Ensure all BNPPAM and BNPP Group compliance policies are communicated to the business and implemented in the BNPPAM Singapore business
- Ensure a robust compliance monitoring program is in place and carried out locally, aligned with the Global AM compliance control plan and other monitoring standards
- Ensure claims and complaints are properly dealt with in accordance with local requirements and BNPPAM global policy standards, escalating to line and functional management where necessary.
- Ensure that training and awareness sessions are provided/made avaliable to all staff members to ensure that staff’s awareness of relevant regulations, BNPPAM and BNPP Group compliance obligations, policies and required actions.
- Financial Security
- to provide staff training and advisory services to the business on financial security topics (KYC, AML, Sanctions screening)
- to provide compliance opinion/risk assessment on KYC files and PEP/Sanctions alerts requiring an intervention.
- to perform a second level control per the FS Control plan, to assess and report on the adequacy of the local Financial Security framework
- Act as Whistleblowing referent and ensure implementation of Whistleblowing Framework locally
- Act as ABC correspondent for compliance and ensure contribution to ABC matters rolled out by the Group
KEY INTERNAL / EXTERNAL RELATIONSHIPS
- Internal: Local CEO, Global & Regional Heads for Compliance, Head– Compliance Malaysia (line manager), Legal, Investment Risk, Operational Risk & Control, Operations / Middle- Offices, Service Providers, Internal Auditors.
- External: Local regulatory bodies, External Auditors, Industry Associations.
ROLE REQUIREMENTS
ESSENTIAL QUALIFICATIONS & EXPERIENCE
- University graduate in law, accounting or other relevant disciplines;
- Auditing and regulatory experiences desirable, but not essential
- Minimum of 6-8 years of compliance experience in the local market, preferably with an international asset management company.
ESSENTIAL SKILLS & COMPETENCES
- In depth knowledge of asset management business
- Compliance Expertise – Monitoring, Investigation and Reporting
- Commercially minded
- Strong communication, and interpersonal skills
- Strong influencing skills
- A good team player
- Independent
The Client Service Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by BNP Paribas locally or globally.
The Client Service Manager pilots the client experience to achieve a desired level of service across the entire organisation. By understanding the client business and service expectations, the Client Service Manager translates this into service delivery requirements for each team responsible for the service delivery. The Client Service Manager ensures that all client touch-points across BNP Paribas are optimised by ensuring each contact person understands the big picture of the client, what the client values and how each person’s role in impacts the client experience. The Client Service Manager should guide everyone to look at services from the clients’ point of view and empower everyone involved directly or indirectly with the client to take the actions required to ensure the best possible client experience.
The Client Service Manager also leads service reviews with the client. The aim is for the Client Service Manager to assess the on-going satisfaction of the client with the service delivered, to identify and to oversee actions to ensure continuous improvement of the client satisfaction.
For clients not covered by a Relationship Manager, the Client Services Manager is also responsible for the commercial activities for the client in terms of business development and revenue protection. This includes preparing response to RFPs, Business Acceptance Committees (BAC), pricing, contracts and credit line requests, in addition to KYC recertification, credit line monitoring, legal updates and billing.
The Client Service Manager should be seen as a “champion” of client focus and the optimal client experience leveraging the “Uplifting Service” principles.
Primary Role Responsibilities (Service Management)
* Build client knowledge and trustful relationships
* Develop a strong contact network across the client organisation
* Understand the client strategy and requirements to enable BNP Paribas Securities Services to deliver on the promises to meet client needs
* Manage the operational contact between the client and the operational areas by ensuring a full understanding of the client’s needs and expectations across the organisation and providing clarity for the required actions to serve the client
* Oversee prompt resolution to clients complaints, and efficient response to requests
* Document, coordinate and oversee resolution of problems or issues by Client Delivery and affecting the quality of the service delivered and the overall client experience
* Facilitate across the organisation the resolution of escalated operational issues by establishing and overseeing a formal service governance framework
* Manage the formal complaints process according to the “Client Complaints Procedure”
* Monitor the performance of the service delivery and client satisfaction
* Monitor the service delivery quality delivered (based on operational KPIs) according to the Service Level Agreements
* Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures
* Use issue logs, query database and client feedback to conduct reviews both internally and externally with the client
* Collect client feedback via service review scorecards, client satisfaction surveys as well as feedback from the various teams in direct contact with the client
* Engage the IT and Operations local/global teams in the pursuit of service quality delivery and improvement
* Manage client reviews, due diligence visits and questionnaires
* Manage client reviews, audits and due diligence questionnaires and visits for existing clients, coordinating the various services and product areas according to strategic priorities and client needs
* Manage communication to clients
* Ensure clients receive appropriate market and service information by managing the distribution lists for updates and newsletters
* Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines
* Foster an aligned service delivery and communication approach to clients across services and product areas
* Manage SLA modifications with the client
* Initiate and regularly review Service Level Agreement (SLA) and Service Level Description (SLD) documents (and any other formal agreements referring to service requirements) based on the standard documents issued by Client Delivery
* Contribute to client related projects
* Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process
* Participate in onboarding project governance managed by the Business Implementation team and act as sponsor if needed
* Respond to escalation by the client in the case of concerns with major projects, including onboarding
* Manage third party relationships
* Ensure proper coordination of relationships with third parties related to the client activity, including third party asset managers, auditors and external middle office service providers
* Contribute to the client relationship:
* Refer identified business development opportunities to the Relationship Manager/Sales
* Contribute to product/service development initiatives
* Contribute to client strategy meetings with the Relationship Manager
* Contribute to the development of the BNP Paribas Securities Services brand and market reputation
* Identify, understand and communicate appropriate key management information / business metrics (based on the global standards) that will facilitate the client relationship
* Fully adhere to BNP Paribas Compliance, Financial Security (Know Your Customer “KYC”, Anti-Money Laundering “AML”, Anti-Bribery and Corruption “ABC” and Sanctions), Conduct & Risks policies
For clients not covered by a Relationship Manager, in addition to the Service Management responsibilities, commercial responsibilities :
* New business development and business at risk management
* Lead client relationship locally
* Protect revenues from related to existing business (without quantitative sales objectives)
* Coordinate response to client business requests, RFIs and RFPs, including pricing proposals in coordination with Client Lines and Market Specialist
* Relationship Management duties
* Carry-out KYC recertification within the prescribed timeframe and continuous vigilance responsibility
* Support the credit process by providing direct input on the client entity’s activity and ensuring adequate credit lines are in place
* Follow client revenues by checking first invoice after implementation / repricing and by regularly reviewing revenue reports
* Lead renegotiation of contracts, including incremental legal provisions, and local agreements
* Manage repricing requests and provide budget inputs
Other contributions
* May perform other duties and responsibilities that management may deem necessary from time to time.
What is required for you to succeed?
Qualifications and Experience
* Financial industry experience or professional qualifications relating to the financial markets, asset management or securities services, ideally within a client servicing or operational environment
Essential skills
* Client orientation
* Extensive experience in a role with a strong client management focus
* Proven track record of working within a client servicing environment
* Team and collaborative work
* Proven track record of working within an financial services operations environment
* Proven behaviours for effective teamwork and influencing others to work collectively towards a common goal
* Communication
* Ability to communicate at all levels in an organization
* Effective written and oral communication in [local language] and English
* Interpersonal skills
* Ability to foster and maintain strong interpersonal internal and external relationships
* Competent strategic thinker with the ability to identify and implement solutions
* Adaptability to changing environments and ability to work under pressure
* Leadership skills
* Demonstrate leadership, assertiveness, and define clear deliverables
* Demonstration of innovative/creative thinking, problem-solving and taking initiative to identify and implement solutions
* Proven track record of results and quality orientation
* Demonstrated behaviours of being organised, structured and able to recognise essential elements
Other skills
* Detailed knowledge of Securities Services products
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at au.nz.recruitment@asia.bnpparibas.com or 9221 3026
[1] https://careers.apac.bnpparibas/
More information
[2] BNP Paribas – Diversity & Inclusion Journey
[3] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
JOB CONTENT
ROLE DESCRIPTION AND PURPOSE
Work closely with the business development and client management teams to help BNPP AM generate new business and lend support to overall business activities.
KEY RESPONSIBILITIES
- To work together with Regional and Singapore CRM to build our regional institutional business in the region covering Pensions, Insurance, Official Institutions, Corporates, Family Offices and more, with a focus in achieving target objectives and beyond.
- Work closely with the CEO of Singapore and Institutional Client Relationship Team to manage relationships with existing clients.
- To contribute and execute the business development strategy to generate new sales across South East and South Asia.
- Be closely in touch with market developments, asset management industry trends, competitors as well as client segment developments.
- Be familiar with investment products and strategies managed within the firm.
- Work with marketing team to support marketing strategy.
- Participate and actively engage in client presentations and seminars/conferences.
- Collaborate with team members and relevant colleagues in the preparation of client presentation materials and arrangement of regional roadshows.
- Understand and leverage the firm’s leadership position in ESG to generate sales leads.
KEY INTERNAL / EXTERNAL RELATIONSHIPS
- Internal: Investment Teams, Regional Sales Teams, Client Management, Marketing, Compliance, Product, RFP, Legal
- External: Chief Investment Officers, Head of Reserves Management, External Fund Management Teams, Consultants
ROLE REQUIREMENTS
ESSENTIAL QUALIFICATIONS & EXPERIENCE
- Competency in computing applications: PowerPoint, Excel etc.
- Have sound knowledge of global financial markets, as well as various asset classes such as equities, fixed income and alternatives.
- Must be collaborative and work well in a team as well as independently to attain overall organizational goals.
- Possess leadership qualities, required to lead projects.
- Excellent project and time management.
- Have minimum 7 years relevant experience in an asset management South Asia/South East Asia institutional sales client-facing capacity.
- Having good prior relationships with institutional clients such as pensions, insurers in the region as well as Singapore statutory board and endowments would be an advantage.
- Excellent interpersonal, presentation and negotiation skills.
- Client-focused, dynamic, responsible, entrepreneurial, experienced and confident in dealing with different levels of seniority.
- Attention to detail.
- Able to travel.
JOB CONTENT
ROLE DESCRIPTION AND PURPOSE
Work closely with the business development and client management teams to help BNPP AM generate new business and lend support to overall business activities.
KEY RESPONSIBILITIES
- To develop and implement a sales plan/strategy for the Wholesale Distribution segment with a focus on Singapore and Thailand.
- To be responsible for the account plans for Tier 1 / Tier 2 clients within assigned markets.
- To achieve the assigned sales targets and budgets.
- To work closely with other regional team-members, in particular with HK / China / TW WD teams as well as with the Private Banks’ team to develop the business with regional accounts.
- Manage client relationships in Singapore and Thailand, and act as a coordinator of sales activities for SG-based regional accounts (Citi, Standard Chartered Bank; OCBC Group, UOB and DBS).
- To initiate product and marketing ideas and actively participate in business development meetings.
- To conduct seminars and product presentations.
- To keep abreast of competitor activity, market development and respond proactively to any market changes.
- To build and develop a high caliber team, promoting a “best of the class” mindset, ensure an optimal structure.
- To manage, train and guide other/more junior client relationship managers within the team.
- To lead by example, promote cooperation and collegiate behaviors
- To act in full compliance with applicable laws, rules and regulations, Company policies and code of conduct
- As the position bearing the primary responsibility for ensuring adequate client/intermediary due diligence and exercising constant vigilance over the business relationship;
- To ensure that the KYC process is carried out in a complete and timely manner so that all KYC files that the Company is responsible for are always maintained up-to-date
- To contribute to the information and documentation collection and updating as well as to the provision of qualitative analysis, including materiality of adverse information, which is necessary for the Company to eventually decide on the client onboarding or recertification
- To fulfill other responsibilities as set forth in the applicable KYC/ KYI policy
ROLE REQUIREMENTS
ESSENTIAL QUALIFICATIONS & EXPERIENCE
- University educated with a degree in Business, Finance or related subject
- CFA or related qualification preferred
- Strong understanding of investment products, market dynamics and regulatory developments of the Private Banking industry desired
- More than 7 years’ experience in asset management industry
- More than 5 years’ experience in sales
- Prior experience in Wholesale Distribution / Intermediary business needed
The role of the Application Production Support sits within the Service Delivery Team which is part of the overall IT & Change division of BNP Paribas Securities Services (BP2S). The Application Production Support is responsible for:
* Providing first and second level of support in the applications including Datawarehouse, HIPORTFOLIO, DMS and pControl, in relation to abnormal application behavior, incidents, user requests for static data setup and report creation.
* Contribute to the promotion of best practice in terms of use of Datawarehouse, HIPORTFOLIO and pControl.
Primary Role Responsibilities
– First/second level of support
* Act as an entry point for all functional queries relating to Hiportfolio and pControl, including queries from clients, troubleshooting and root cause analysis.
* Providing Hiportfolio and pControl users first and second level of support in relation to abnormal application behavior, queries, requests for static data setup and report creation.
* Contribute to the promotion of best practice in terms of use of Hiportfolio and pControl.
* Responsible for static data maintenance requests and controlling procedures to ensure static data requests are unambiguous and accurate.
* Handle first level support with information, updates and advice on the functional aspects of Hiportfolio and pControl
* Assist with transition projects (client on-boarding) in providing support on set-up (account management and training).
* Ensure escalation to 3rd level support is properly handed over and stakeholders are aware of the respective incidents or change management within the application.
* Assist with level two support across all applications alongside existing teams which support Client (MIM and CSM), Problem Management and Release Management.
– Contribute to overall management of the Hiportfolio and pControl applications:
* Contribute to the creation and maintenance of standard training material.
* Actively contribute to product development and improvement, represent the customer voice:
– Liaise with IT Change Management for change request analysis, testing and implementation services.
– Facilitate solution design via product knowledge or vendor consultancy.
* Participate in the vendor support monthly calls, where applicable
* Advise on best practice for operating the applications within the organization.
Other contributions
Other responsibilities that Organization may request periodically:
* Monthly Management Reporting: Preparation and Presentation of Application Service Reviews
* Application
* Performance & Capacity management & Reporting
* Minor Enhancement & Process/Service Improvement
* Flexibility: May require working on Weekends, On-call to handle Major Incidents & Coordinate for the Change implementation.
What is required for you to succeed?
The sum of every kind of knowledge, skill and experience that is required for fully competent job performance. The minimum requirements for the job. Types of information can include:
* Degree qualified in IT, Business, or related discipline; and / or relevant work experience in a similar role.
* Experience in custody or back-office administration for the funds management industry.
* Sound Knowledge & Experience on Hiporfolio & pControl v4 & v6
* IT Service management tools – ServiceNow, Remedy, Confluence and JIRA
* ITIL Processes, Agile and Kanban Licenses/Certification required or in progress to perform the job.
* 7+ Years of Experience in Functional Application Support Role
* Efficient on ITSM, Understanding of Organization Procedures
* Working with Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.
Desired knowledge, skill, experience
* Experience with Performance & Capacity Uplift of Tools
* Problem-solving & Critical thinking
* Results focused: understands the strategic objectives of the business overall and of the client facing teams. Works with or delegates to ensure their achievement with a quality focus.
* Time management: prioritizes the tasks to ensure all project deliverables are completed in a timely manner. Able to manage workflow effectively to achieve individual team goals.
* Team delivery: contribute and participate in the team proactively. Delivers against strategy. Assist IMS and CSM teams to meet deliverables where necessary.
* Technical knowledge: being able to pick up new tasks, processes and knowledge quickly when completing analysis.
* Maturity and judgment learns from experience, assess issues using relevant information and applies intuition where necessary.
* Communication: Expresses ideas effectively and clearly in both verbal and written, in a professional and appropriate way. Seek clarification when not clear. For example, while during training, explain the procedures and processes clearly to clients.
* Attention to detail: When testing or rolling out a new process or system – able to identify bugs, flaws, or showstopper issues. Ensure correctness and quality of work.
* Accountable: take personal responsibility for all the projects assigned, deliver quality service against personal and teamwork, also seeking way of improvement.
* Initiative: Tries to find new ways to improve current work, bring fresh ideas to problems and always open to suggestions
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment@asia.bnpparibas.com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
[2] https://careers.apac.bnpparibas/
More information
[3] BNP Paribas – Diversity & Inclusion Journey
[4] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
The role of the Application Production Support sits within the Service Delivery Team which is part of the overall IT & Change division of BNP Paribas Securities Services (BP2S). The Application Production Support is responsible for:
* Providing first and second level of support in the applications including Datawarehouse, HIPORTFOLIO, DMS and pControl, in relation to abnormal application behavior, incidents, user requests for static data setup and report creation.
* Contribute to the promotion of best practice in terms of use of Datawarehouse, HIPORTFOLIO and pControl.
Primary Role Responsibilities
– First/second level of support
* Act as an entry point for all functional queries relating to Datawarehouse, DMS, Hiportfolio and pControl, including queries from clients, troubleshooting and root cause analysis .
* Responsible for debugging the T-SQL stored procedures, fine-tuning the performances of the Stored Proc, Query optimization and troubleshooting the problems within the applications.
* Assist with transition projects (client on-boarding) in providing support on upgrading the application, implement new packages within the application DB servers,
* Maintain health of the application by regularly reviewing system and application logs and either resolving or providing guidance on resolution of errors detected.
* Ensure escalation to 3rd level support is properly handed over and stakeholders are aware of the respective incidents or change management within the application.
* Assist with level two support across all applications alongside existing teams which support Client (MIM and CSM), Problem Management and Release Management.
Contribute to overall management of Datawarehouse, DMS, Integrated Architecture and BIZTALK applications:
* Actively contribute to product development and improvement, represent the client requirement:
– Liaise with IT Change Management for change request analysis, and implementation services.
– Facilitate solution design via product knowledge or vendor consultancy.
* Advise on best practice for operating the applications within the organization.
Other contributions
Other responsibilities that Organisation may request periodically:
* Monthly Management Reporting: Preparation and Presentation of Application Service Reviews
* Risk & Vulnerability Management & Reporting
* Performance & Capacity management & Reporting
* Minor Enhancement & Process/Service Improvement
* Flexibility: May require working on Weekends, On-call to handle Major Incidents & Coordinate for the Change implementation.
What is required for you to succeed?
* Bachelor of Technology in IT.
* Experience in back-office administration for the funds management industry/Financial Organization.
* IT Service management tools – ServiceNow, Remedy, Confluence and JIRA
* ITIL Processes, Agile and Kanban Licenses/Certification required or in progress to perform the job.
* 7+ Years of Experience in Technical Application Support Role
* Efficient on ITSM, Understanding of Organization Procedures
* Working with Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.
* Experience with monitoring servers, using tools like Dynatrace, SCOM.
Desired knowledge, skill, experience
* Experience with Performance & Capacity Uplift
* Vulnerability Remediation
* Problem-solving & Critical thinking
* Results focused: understands the strategic objectives of the business overall and of the client facing teams. Works with or delegates to ensure their achievement with a quality focus.
* Time management: prioritizes the tasks to ensure all project deliverables are completed in a timely manner. Able to manage workflow effectively to achieve individual team goals.
* Team delivery: contribute and participate in the team proactively. Delivers against strategy. Assist IMS and CSM teams to meet deliverables where necessary.
* Technical knowledge: being able to pick up new tasks, processes, and knowledge quickly when completing analysis.
* Maturity and judgment learns from experience, assess issues using relevant information and applies intuition where necessary.
* Communication: Expresses ideas effectively and clearly in both verbal and written, in a professional and appropriate way. Seek clarification when not clear. For example, while during training, explain the procedures and processes clearly to clients.
* Attention to detail: When testing or rolling out a new process or system – able to identify bugs, flaws, or showstopper issues. Ensure correctness and quality of work.
* Accountable: take personal responsibility for all the projects assigned, deliver quality service against personal and teamwork, also seeking way of improvement.
* Initiative: Tries to find new ways to improve current work, bring fresh ideas to problems and always open to suggestions
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment@asia.bnpparibas.com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
[2] https://careers.apac.bnpparibas/
More information
[3] BNP Paribas – Diversity & Inclusion Journey
[4] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year