Private Capital Business Change Management Officer, Asia Pacific

What is this position about?

As part of our growth of the Private Capital Business in Asia Pacific, we are hiring for the role of Private Capital Business Change Management Officer, Asia Pacific.

Your main missions will be: 

Driving strategic transformation business initiatives for the Private Capital business across all strategies in collaboration with the APAC business stakeholders

⁠Partnering with our strategic clients in making our digital portal products client-relevant, market-aligned and industry-leading

You will play a critical role in defining and delivering the Private Capital business development roadmap. The mission will be making meaningful business changes and transformations, for implementing a more competitive and sustainable service offering for Private Capital in APAC region aligned with the constant evolution of the asset class and expectations of both GPs & LPs.

To achieve that, you will need to work closely with the Private Capital business teams in various locations in APAC, including operation teams and product solution teams. You will need to understand the business, including: Fund Administration, Loan Administration, Investor Services, encompassing all Private Capital strategies including: Private Equity, Private Debt, Infrastructure and Real Estate.

As part of the role, you will partner with our clients in understanding their requirements for the digital portals and promote ongoing impactful upgrades to the digital portals. Your insights gathered with our clients will drive our product evolution to ensure we continue to meet our clients’ needs and wants starting from onboarding stage.

You will contribute significantly to the improvement & initiatives of the processes in the global eco-system, support the digital portal journey and implement change in a collaborative environment.

What would be your typical day at BNPP Paribas look like? 

BUSINESS CHANGE MANAGEMENT 

Understand and challenge cross-location business change requirements, change scope and validate acceptance criteria of changes being implemented

Collaborate with our Global Business Change Management Team and dedicated IT Team based in Europe to ensure Private Capital global framework and consistency of the Global Operating Model capacity worldwide

Work closely with APAC business team to manage business changes and support their operational readiness journey

Drive Continuous Improvement initiatives and identify opportunities for operational and control enhancements across the Private Capital business domain

DIGITAL PORTAL APAC CORRESPONDENCE

Understand and communicate the process and ensure the smooth client experience during Caplink Private client digital portal onboarding journey, working closely with our global team based in Europe 

Receive CapLink Private issues from APAC clients and log them in the relevant ticketing system(s) and respond in a timely and effective manner

Keep the clients updated on the progress of their queries through status reports, expected resolution times, post-incident reports, etc.

Gather client wishes of improvement and report them to the global teams for evaluation, prioritisation and development

What is required for you to succeed?

EXPERIENCE

• You have more than 3 years of relevant experience in the fields of Private Capital fund administration (Operations or IT ideally)
• You are experienced with eFront Invest solutions (Operations, IT Support, Business Analyst, etc…)

EDUCATION

• Bachelor Degree or equivalent

TRANSVERSAL SKILLS

• You are detail oriented, analytical, and inquisitive
• You have strong problem-solving skills with a proactive approach  
• You are able to work well both as an individual and part of a team
• You are able to multi-tasking
• You are able to synthetize and simplify
• You are able to understand, explain and support change
• You manage / facilitate a meeting, a demo or a training for internal and external audience

BEHAVIOURAL SKILLS

• Ability to collaborate/Teamwork
• Personal Impact/Ability to influence
• Attention to detail/rigor
• Organisational skills
• Ability to deliver/Results driven
• Communication skills – oral & written
• Client focused
• Ability to share/pass on knowledge
• Ability to synthetize/simplify
• Critical thinking
• Creativity & Innovation/Problem solving

LANGUAGE SKILLS

• You are fluent in English (Knowledge of Mandarin, Cantonese, Malaysian, Korean, Japanese or French will be considered as an asset)

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year