Client Complaints
At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.
Who to contact:
Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or
Your correspondent complaint handling unit;
BNP Paribas Singapore Branch:
- Global Markets: dl.sg.client.complaints.gm@asia.bnpparibas.com
- Transaction Banking: dl.sg.client.complaints.tba@asia.bnpparibas.com
- Investment Banking: dl.sg.client.complaints.iba@asia.bnpparibas.com
- Wealth Management: dl.wm_asia_clientcomplaint@asia.bnpparibas.com
BNP Paribas Securities Services Singapore Branch: clientservices.sg@asia.bnpparibas.com
Kindly contact the relevant business line for more efficient handling of your complaint.
What is the process?
When we receive your complaint, we will write to you to acknowledge your complaint within 7 working days upon receipt. We will review your complaint and investigate your concerns. We will provide a written interim and/or final response within 30 working days from the date of receipt. For certain cases, more time may be required for us to conduct the investigation.
If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.
Financial Industry Disputes Resolution Centre Ltd (FIDReC)
Please also note that, individuals or sole-proprietors who are customers of the bank are given the recourse to refer a dispute to FIDReC if their disputes with the Bank are not satisfactorily resolved within 6 months from the date of the Bank’s final reply.
For details, please refer to their website at: https://fidrec.com.sg/website/index.html