Account Manager Middle Office

February 15, 2024

Account Manager Middle Office

ReferenceC D000593

  • Standard / Permanent
  • AU-NSW-Sydney
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Position Purpose

Middle Office forms part of the Asset & Fund Services division of BNP Paribas Securities Services, supporting a variety of assets classes including Equities, Fixed Income, Foreign Exchange, Cash, Listed Derivatives, OTC and Reconciliations. Additionally the team provides support to our client’s start of day positions, matching and monitoring of settlements, cashflows and reporting. 

The roles within the Sydney Middle Office team are organised in alignment with the Global Middle Office processes of Asset Servicing, Transaction Management, OTC, Account Management and Change/Strategic Operational Model.  

The Sydney Middle Office team’s primary purpose is to ensure our clients receive quality Middle Office services. This includes the execution of our daily BAU tasks, completion of SLA/KPIs, management of queries, execution of client change and the continual evolution of service enhancements, timely resolution of issues and derivative trade reporting (DTR) regulatory reporting monitoring.  

Middle Office has a high number of roles located offshore, the Sydney Middle Office team is responsible for oversight of the daily operations and performance of the offshored functions. 

In the context of performing these team’s responsibilities it is essential all team members maintain good working relationships with all stakeholders, take ownership of maintaining a robust risk and control environment and live the BNP Paribas Way principles. 

Key Responsibilities

Transaction Management 

Supports the key Middle Office processes of Trade Processing (Equities, Fixed Income, Matching and Settlements, Repos, Secured Loans), Collateral Management, FX and Money Markets, Cash Processing, Trade Support (STP, Alert, Claims), Exchange Traded Derivatives and Transitions. 

OTC Derivatives

Supports the key OTC functions of Trade & Life-Cycle Event Processing, Cashflow Management, Third Party Custodian Trade Instruction, Valuations, Regulation Reporting and Reconciliations (Third Party Positions, Port Rec and Cash Recs).  

Operational Execution

  • Trade Matching Support, including dispute resolution 
  • OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)
  • OTC Trade Notification to external Custodians
  • Complete key client reconciliations 
  • Manage New account setups for middle office clients trading and master custody derivative trading
  • Support and implement client change, new services and operational efficiency initiatives as required.
  • Generate ideas for process improvement to systems and processes.

Client Service

  • Manage clients and related external third parties queries ( Custodians, Counterparties) queries for Transaction Management processes in timely and professional manner via Hobart email, phone or service review meetings or Operations to Operations calls. 
  • Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.
  • All client related issues are maintained in client action logs and taking ownership for completing by due dates.
  • Escalate client issues appropriately for resolution
  • Client incident reports are delivered by BD10
  • Deliver client reporting (for example STP and KPI reporting) as required 


  • Responsible for providing accurate cash forecast to all CPS clients.
  • Responsible for releasing cash forecast reports to CPS clients as per agreed time line. There are several releases per cash pool per day depending on client.
  • Act as an escalation  with CPS clients for all queries they may have in relation to their cash forecasting. 
  • Act as a point of contact with internal departments if they have issues with cash forecasting and work closely to resolve the issues. 
  • To provide reconciliation between the cash forecast closing balance to the actual balance the following day.
  • To process distribution for selected CPS client’s cash pool to its member.
  • To manage the cash operation group mail box ensuring all incoming emails are read/action within reasonable turnaround time.

Oversight of Outsourced Functions

  • Participate or lead daily check in calls on escalations and current issues
  • Review operating incidents with managers and track to closure. 
  • Review aged and high value reconciliation breaks to ensure adequate actions and commentary
  • Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS. 
  • Periodic reviews of SLAs, procedures and BCP plans 

Risk Management

  • Adhering to the risk and control framework, including the maintenance and update of internal procedures.
  • BIRDIES (operating incident register) are managed within required timeframes
  • Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)
  • Manage incident process effectively and within reasonable timeframes.
  • Back-up and contingency plans maintained and understood in the event of system outages. 

Competencies (Technical / Behavioural)


  • Teamwork – Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.
  • Creativity and Innovation – takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;
  • Client Focus – Demonstrates an understanding of excellent client service and understands the issues facing their client;
  • Accountability – committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
  • Attention to detail – ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
  • Communication – Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
  • Team orientation – works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
  • Planning & execution – establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

Specific Qualifications Required


  • Degree education – preferable commerce and finance.

Technical skills 

  • Knowledge of the OTC, ETD, fixed income, equities, foreign exchange and cash markets and associated asset classes
  • Knowledge of Markit, IceLink, Omgeo CTM matching platforms.
  • Knowledge of generic broker dealer, investment manager and custodian payments processing and systems.
  • Knowledge of derivative products within Asia Pacific and Global markets experience Ideal.
  • Knowledge of Swift, the various Swift messages and their purpose.

Systems knowledge 

  • Hi-Portfolio (Preferable)
  • Alert
  • Calypso
  • CLS
  • GTSS
  • Swift 
  • MS Word and Excel (intermediary/expert)
  • Tradeflow


As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

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