Client Referential and Loan Services Middle Office Officer

May 30, 2024

Client Referential and Loan Services Middle Office Officer


  • Permanent
  • TH-Bangkok
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The Client Referential and Loan Services Middle Office Officer will assist duties within Client Engagement and Protection and Credit Operation Department. His/Her activities pertain to signature verification, authorized signatories updates, client and account maintenance inclusive of static data analysis, loan activities and continuous review and improvement on existing processes with a high awareness of risk. This team engages with all level of management in ensuring client data integrity, and validity of client loan transactions without compromising on controls across different business lines and products team which are across regions

Client Referential

The main role is to ensure (but not limited):

  • The referential systems/ static data are kept up-to-date and in timely manner
  • Existing procedures are followed and continuously updated to ensure data are recorded in systems adhering to the instructions from clients/internal departments.
  • Ensure requests are processed within defined turnaround times, highlight and escalate blocking points to internal stakeholders
  • Provide status updates regularly on production issues to Team Manager
  • Acts as communication bridge between internal clients including Relationship Managers, Client Services, Legal, Compliance, IT, KYC Operations teams within scope of the team
  • Adequate controls over input, transfers between systems, frequency of updates, etc. are in place to ensure the data quality
  • Awareness of the standard operating procedures along with its changes
  • Follow up on remediation plans for cleaning up existing data recorded in applications where requires
  • Participate to the global/ regional and local projects for referential perimeter, in accordance with the agreed timetable involving all required stakeholders, with a specific focus in ensuring those projects do not compromise with the team’s mandate and controls
  • Assist the Team Leader/Department Head in executing ad-hoc controls, process improvement, and project initiatives
  • Responsible for Regulatory Reporting under Client Referential parameter
  • Analysis KPI reports on the team’s activities and regular controls for management reporting, and follow-up with relevant counterparts to improve on areas where the KPI reports reveal deficiency/inefficiency in our process i.e. audit confirmation production, static data maintenance etc
  • Participate regular internal meetings to review on process improvements and performance with both onshore and offshore teams
  • Ensure new processes are aligned to global and regional referential team’s mandate and target operating model
  • Contribute to Business Continuity planning and support model if required
  • Act as Subject Matter Expert for Client Referential



Loan Services Middle Office

·       Attend all Loan matters promptly with proper escalation if cannot be settled within the due date. This includes but not limited to loan memo preparation, system inputs, loan related charges and daily monitor upcoming loan due and allocation to team members when loan volume is high.

•     Manage all Loan Middle Office queries received within agreed turnaround time

•     Proper filing of documents and all supporting documentation without reminders in vault and server. No missing documents or misfiling.

•     Attend and contribute towards calls/meetings/process improvements and/or any projects driven by Regional Loan Service Middle Office

  • Ensure Thailand practices are aligned with Regional Target Operating Model at all time and ensure all backup members are aligned

·       Work hands in hands with Regional colleagues, Team Lead and Head of Department on any Projects related to Loan which assign from time to time.


  • Ability to work in a demanding, fast paced environment and handle multiple, competing priorities and projects at one time
  • At least 5 years of experience in client documentation review or the following functions in banking industry (Static Data Referential, KYC or Client Services)
  • Loan experience is a plus
  • Possesses high level of interpersonal skills and the ability to handle confidential information; maintain Bank’s privacy by keeping information private
  • Team Player
  • Attention to details
  • Client focus mindset
  • Fluent in English (spoken and written)
  • Bachelor degree in Business Administration, Finance & Banking, or related field
  • Proficiency in Outlook, Adobe PDF, MS Excel, Word and Powerpoint

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